IT Technician

TieTalent; Sheffield; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established IT services provider in Sheffield is seeking an experienced IT Technician for a full-time, permanent role. This position offers a varied, hands-on opportunity with genuine prospects for growth. Responsibilities include responding to IT support requests, maintaining hardware/software, and ensuring system security. The ideal candidate will have strong problem-solving skills and proficiency in Windows Server. The company offers a supportive environment with clear career progression pathways.

Benefits

Overtime paid at time and a half

Free on-site parking

Clear career progression pathways

Flexible and supportive working environment

Qualifications

• Proficient in Windows Server configuration and support.
• Full UK driving licence and own vehicle are essential.
• Strong problem-solving skills with root cause analysis.

Responsibilities

• Respond to IT support requests via phone and email.
• Install, configure, and maintain IT hardware and software.
• Troubleshoot and resolve software, hardware, and network issues.

Skills

Problem Solving

Networking

Virtualisation

Office 365

Knowledge of Windows

Knowledge of Mac

Education

Microsoft IT Certifications

Tools

Hyper-V

VoIP

Cisco

Ubiquiti

Job description

About

IT Technician – Sheffield | Full-Time, Permanent

Are you an experienced IT Technician looking for your next challenge? We’re recruiting on behalf of a well-established and growing, family-run IT services provider based in Sheffield. This is a fantastic opportunity to join a forward-thinking company offering a varied, hands-on role with genuine prospects for growth and development.

Key Responsibilities

1. Respond to IT support requests via phone and email
2. Install, configure, and maintain IT hardware and software
3. Troubleshoot and resolve software, hardware, and network issues
4. Replace or repair damaged system components
5. Ensure system security (antivirus and firewall setup/upgrades)
6. Support users with desktops, laptops, Macs, tablets, printers, and mobile devices
7. Maintain up-to-date technical documentation
8. Test new hardware/software before deployment
9. Recommend improvements to enhance service and client satisfaction
10. Accurately log work for ISO and accountability purposes
11. Troubleshoot Windows Server, phones, printers, and mobile devices
12. Support broadband, FTTC/FTTP, and leased line connectivity
13. Handle internal admin tasks (quotations, purchase orders, job sheets)

Essential Skills & Experience

• Full UK driving licence and own vehicle (essential)
• Proficient in Windows Server (2016/2019/2022) configuration and support
• Knowledge of both Windows and Mac operating systems
• Strong problem-solving skills with root cause analysis
• Virtualisation experience (Hyper-V or similar)
• Networking: WANs, FTTP, LTE, leased lines, routers
• Office 365 and Azure (cloud and hybrid environments)
• Understanding of Office 365 subscriptions and configurations
• Knowledge of antivirus, ransomware, and EDR solutions
• DNS, domain, and web hosting experience
• VoIP system setup and support
• Familiarity with Cisco and Ubiquiti hardware
• Comfortable with administrative tasks and internal systems

Desirable Skills

• CCTV setup and configuration
• Microsoft or other professional IT certifications
• Fibre and Cat6 cabling design and installation

What’s on Offer

• Full-time, permanent position
• Salary: £30,000+ depending on experience
• Overtime paid at time and a half
• Free on-site parking
• Clear career progression pathways
• Flexible and supportive working environment

Ready to join a thriving IT team and take your career to the next level? Apply now with your CV – interviews are happening immediately.

Nice-to-have skills

• Windows Server
• Windows
• Hyper-V
• WAN
• LTE
• Azure
• DNS
• VoIP
• Cisco
• Ubiquiti

Work experience

• Systems Administrator
• Solutions Engineer

Languages

• English