Technical Account Manager

JR United Kingdom; Colchester; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading cybersecurity company is seeking a French-speaking Technical Account Manager to support enterprise accounts across the UK and French-speaking regions. This role involves ensuring successful onboarding, optimizing platform adoption, and building long-term technical relationships with clients. The ideal candidate will bring at least 3 years of experience in a technical client-facing position, strong networking and cloud knowledge, and a commitment to customer success.

Qualifications

• 3+ years in a technical, customer-facing role.
• Fluent in French and English.
• Proactive mindset and passion for client success.

Responsibilities

• Own the technical relationship with enterprise clients.
• Act as a trusted advisor on best practices and security policy.
• Lead technical reviews and health checks.

Skills

Networking

Cloud technologies

Interpersonal skills

Communication

Customer-first mindset

Job description

Social network you want to login/join with:

A leading cybersecurity company with a global presence and a $25B+ addressable market. With widespread recognition as a market leader, they are continuing their expansion and now growing their team across the UK.

The Role

We’re looking for a French-speaking Technical Account Manager (TAM) to support and grow strategic enterprise accounts across the UK and French-speaking regions.

You’ll be the technical point of contact post-sale, helping customers fully adopt and optimise the platform while building long-term relationships and ensuring continued value from the solution.

Key Responsibilities:

• Own the technical relationship with enterprise clients, ensuring successful onboarding and ongoing platform adoption.
• Act as a trusted advisor, providing guidance on best practices, technical architecture, and security policy optimisation.
• Collaborate with internal teams - including Sales, Product, and Support - to advocate for your customers’ needs.
• Lead technical reviews, run health checks, and proactively identify areas to maximise platform performance.
• Ensure a seamless customer experience and drive long-term satisfaction and retention.

What Does Success Look Like? You should quickly establish yourself as a trusted advisor, driving successful onboarding, adoption, and technical alignment. You’re proactive in identifying challenges before they arise and are seen as a strategic partner by your clients.

What You’ll Bring:

• 3+ years’ experience in a technical, customer-facing role (TAM, Sales Engineer, Solutions Architect, etc.)
• Strong background in networking, cloud technologies, and enterprise infrastructure
• Excellent communication and interpersonal skills - fluent in both French and English
• Ability to work cross-functionally and build deep relationships with both technical and business stakeholders
• A proactive, customer-first mindset and a passion for helping enterprise clients succeed

Note: Due to high volumes of applicants, only shortlisted candidates will be contacted within 7 days.