Technical Support Technician

TieTalent; Marlow; On-site; GBP 30,000 - 45,000; Full time

Job summary

Une entreprise de services gérés recherche un Technicien de Support Technique pour rejoindre son équipe à Marlow. Le candidat idéal aura une solide expérience technique, notamment avec les solutions Microsoft 365, et sera responsable de la résolution de problèmes techniques tout en établissant des relations avec les clients. Ce rôle offre des opportunités de développement de carrière, avec la possibilité de progresser vers des postes de gestion.

Qualifications

• Expérience commerciale solide avec des solutions Microsoft 365.
• Connaissance en gestion de serveurs Windows et Active Directory.
• Expérience en support technique de 1ère ou 2ème ligne.

Responsibilities

• Résoudre des problèmes techniques pour les clients existants.
• Créer et mettre en œuvre des solutions techniques pour de nouveaux clients.
• Communiquer directement avec les clients, y compris des visites sur site.

Skills

Microsoft 365 solutions

Windows Server Management

Active Directory

Network

Firewall

IP Telephony

PowerShell

Job description

About

We are working in partnership with a leading Managed Services Provider who has been highly committed to delivering outstanding client support to SMEs for the past 20 years. They are now looking to welcome a Technical Support Technician to their offices in Marlow. The role involves acting as the escalation point for a team of three and developing and maintaining relationships with customers.

Responsibilities

1. Fix technical problems for existing customers.
2. Create and implement technical solutions for new customers.
3. Communicate directly with customers, including onsite visits.
4. Assist with solving problems outside of your direct area, including basic PC and networking issues.

Required Skills and Experience

• Strong technical knowledge and commercial experience with:
• Microsoft 365 solutions (Exchange, Entra, Intune, etc.)
• SharePoint & Teams site management
• Windows Server Management, Active Directory, database management, group policy, security, user and group management
• Network, Firewall & IP Telephony
• Windows and Apple Mac OS
• RDS / Terminal Services
• Microsoft Azure
• PowerShell

Personal Attributes

• Structured approach with impressive technical and problem-solving skills.
• Personable, adaptable, efficient, and open-minded.
• Enjoys solving technical problems with effective and timely solutions.
• Previous experience working for an MSP.
• Proven experience onboarding and implementing solutions/Microsoft Tenancies for new customers.
• Experience in 2nd line support or a 1st line support role ready to move into 2nd line.
• Driving license is essential for customer site visits.

Opportunities

This role offers a great opportunity for career development, with the potential to progress into management for the right candidate.

Nice-to-Have Skills

• InTune
• Windows Server Management
• Active Directory
• Database Management
• Security
• IP Telephony
• Powershell
• Location: Marlow, England

Work Experience

• Site Reliability Engineering (SRE)
• Systems Administrator

Languages

• English