Sales Administrator

TN United Kingdom; Preston; On-site; GBP 22,000 - 28,000; Full time

Job summary

A well-established family-run manufacturing business in Preston seeks a proactive Sales Support Administrator to join their growing team. This role involves managing the customer journey, processing sales orders, and providing administrative support to the sales team. The ideal candidate will thrive in a fast-paced environment and have a proven background in sales or customer service. The company offers a supportive working environment with opportunities for career development into an Account Manager role.

Benefits

20 days holiday plus Bank Holidays

Pension scheme

Private healthcare plan

Free parking

Regular company lunches/wellbeing days

Qualifications

• Proven background in Sales/Customer Service.
• Confident and driven team player.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage customer journey and provide admin support to sales team.
• Handle sales orders and enquiries from B2B customers.
• Maintain accurate sales records and databases.

Skills

Customer Relationship Management

Sales Order Processing

Communication

Problem Solving

Tools

Sage 200

Job description

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Forrest Recruitment Ltd are excited to be partnered with a well established, family-run manufacturing business in the Preston area. This is an exciting time to join the organisation as they enter a period of growth and they are seeking a proactive, dynamic character to play a vital part of their expansion plans. Working in a friendly team of 3 at their modern Head Office in Preston and reporting into the Office Manager, the role involves managing the customer journey and providing administration support to a busy sales team. This is a fast paced environment and the ideal candidate will be a motivated “go-getter” and be able to manage multiple tasks at once.

Key responsibilities will include:

• Handling sales orders and enquiries from new and existing customers (B2B)
• Providing product information and quotations to customers
• Taking orders via telephone, email and via the website
• Processing sales orders onto Sage 200 and checking stock availability
• Sending through to the Design/Dispatch team and managing timescales for orders
• Liaising closely with the Design team to create bespoke orders for customers and setting up product codes on the system
• Raising proforma invoices on Sage
• Handling any after-sales issues/complaints and providing resolutions for customers
• Chasing couriers for missing/late parcels and issuing replacements/refunds as necessary
• Following up enquiries to convert into sales
• Developing and maintaining strong customer relationships
• Identifying new market opportunities and potential areas of business growth
• Maintaining accurate sales records and databases
• Preparation of sales reports and presentations for management
• Assisting with the coordination and administration of company events

Company Benefits:

• 20 days holiday plus Bank Holidays, pension scheme, private healthcare plan, free parking and regular company lunches/well being days

The ideal candidate will have a proven background working within a Sales/Customer Service environment and be a confident, driven team player. The company are keen to drive the sales team forward and there is a clear career path for this role to develop into more of an Account Manager role in the future, where you will also go out to meet with clients face to face. This is a fantastic opportunity to join a friendly, supportive working environment and start a successful long term career.