IT Support Lead

TipTopJob; West Midlands; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking an IT Support Lead to manage IT operations and support a talented team. This role involves overseeing IT changes, ensuring cyber security, and collaborating with stakeholders to implement new systems. The position is based in Redditch, Worcestershire, and offers the chance to drive innovation in a dynamic manufacturing environment.

Qualifications

• Proven experience in managing networks and security in operational technology environments.
• Exceptional problem-solving skills and ability to manage complex projects.

Responsibilities

• Lead IT support teams across the UK and Poland, ensuring smooth operations.
• Oversee IT changes, service requests, and incident management.
• Maintain network configurations and ensure robust cyber security.

Skills

Microsoft 365

Active Directory

Azure

InTune

Teams

Problem-solving

Communication

Organisational skills

Tools

VMWare

MS SQL

Job description

Are you ready to take the next step in your IT career with an exciting opportunity that blends leadership, innovation, and cutting-edge technology? This role offers you the chance to work at the heart of a dynamic manufacturing environment, where your expertise will directly contribute to the success of a global organisation. As an IT Support Lead, you'll be at the forefront of driving IT excellence, managing a talented team, and ensuring the seamless operation of critical systems. If you're looking for a role that challenges you, inspires you, and supports your professional growth, this is it.

What You Will Do

1. Lead and manage the factory IT support teams across the UK and Poland, ensuring smooth operations and high service standards.
2. Oversee and implement IT changes, service requests, and incident management, utilising ITIL principles where applicable.
3. Maintain and enhance network configurations, including LAN, WAN, VPN, Firewall, and Wi-Fi, while ensuring robust cyber security measures are in place.
4. Collaborate with internal and external stakeholders to introduce new systems and applications, ensuring successful implementation.
5. Provide technical support and mentorship to IT team members, fostering a culture of continuous learning and improvement.
6. Ensure compliance with industry standards, such as TISAX accreditation, and maintain secure data backups and off-site storage.

What You Will Bring

1. Strong knowledge of Microsoft 365, Entra ID/Active Directory, Azure, InTune, and Teams.
2. Proven experience in managing networks, security, and mitigating risks, including in operational technology (OT) environments.
3. Expertise in virtual environments such as VMWare and MS SQL management, including clustering.
4. Exceptional problem-solving skills, with the ability to work under pressure and manage complex projects.
5. Excellent communication and organisational skills, with experience in liaising with suppliers and customers.

In this role, you'll play a pivotal part in ensuring the company's IT systems are not only operational but also future-ready. Your leadership will help drive innovation, support manufacturing excellence, and uphold the organisation's commitment to delivering high-quality products and services to its clients. This is your chance to make a lasting impact in a forward-thinking, technology-driven environment.

Location: The role is based in Redditch, Worcestershire.

Interested? If you're ready to lead, inspire, and excel as an IT Support Lead, don't wait — apply today and take your career to the next level.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number, and location (postcode or town or county, as a minimum) are included.