Lead Services Specialist - Technical Support

GE Vernova Inc; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

GE Vernova is seeking a Lead Services Specialist - Technical Support to manage post-sales technical customer issues and provide comprehensive support. This role requires advanced experience in technical support and a relevant educational background. Join a dynamic team to drive innovation in energy solutions.

Benefits

Dynamic international environment

Qualifications

• Advanced experience in Services & Technical Support.
• Knowledge comparable to a Bachelor's degree or relevant certification.

Responsibilities

• Own the resolution of post-sales technical customer issues.
• Provide Level 1, 2, and 3 technical support.
• Collaborate with internal sources to make informed decisions.

Skills

Technical Support

Problem Solving

Communication

Education

Bachelor's degree or relevant certification

Job description

Job Description Summary

Become part of a winning team and help to deliver the Green Energy transition.

GE Vernova seeks to recruit a Lead Services Specialist - Technical Support responsible for post-sales customer issue support, including repairs (returns and field), technical support, field service, or other service requests. This role impacts departmental operations and involves planning and execution.

The role offers some autonomy but primarily focuses on executing activities within standard practices and procedures. Some judgment may be required, typically with guidance.

Job Description

Roles and Responsibilities

• Own the resolution of post-sales technical customer issues, providing Level 1, 2, and 3 technical support.
• Increase technical depth to handle more complex issues, with some individuals managing multiple levels for certain products.
• Develop in-depth knowledge of a technical discipline, applying prior experience and expertise to execute policies and strategies.
• Understand key business drivers and how they influence work.
• Recognize how team activities integrate with others and contribute to broader goals.
• Exercise judgment and propose solutions outside set parameters with guidance.
• Use experience and training to solve straightforward tasks, utilizing technical skills and analytical thinking.
• Collaborate with multiple internal sources to make informed decisions.
• This level typically involves individual contribution with proven interpersonal skills or early leadership in hiring and developing talent.
• Provide informal guidance to new team members.

Required Qualifications

• Advanced experience in Services & Technical Support.
• Knowledge comparable to a Bachelor's degree or relevant certification and experience.

Desired Characteristics

• Excellent oral and written communication skills.
• Ability to analyze and resolve problems effectively.
• Skills in documenting, planning, marketing, and executing programs.

At GE Vernova - Grid Automation, you will work on cutting-edge projects shaping the future of energy in a collaborative environment where your expertise is valued. Join us to drive innovation and excellence in control systems.

About GE Grid Solutions:

GE Grid Solutions is electrifying the world with advanced grid technologies, accelerating the energy transition towards a more efficient and sustainable grid. We play a pivotal role in integrating renewables and enabling a greener, more reliable grid, offering the most comprehensive product portfolio in the energy sector.

Why we come to work:

Our engineers embrace challenges, seeking the best solutions for unique projects. If you bring ingenuity and a desire to impact the energy transition, you'll work on diverse, game-changing projects with committed colleagues.

What we offer:

A key role in a dynamic, international environment.

Additional Information

Relocation Assistance Provided: No