IT Support Technician

A.P. Moller - Maersk; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company is seeking an IT Support Technician to join their team in Doncaster. The role involves supporting IT infrastructure, providing excellent service to users, and collaborating with diverse teams. Candidates should have 3-5 years of experience and relevant technical skills, including ITIL certification. This full-time position offers an opportunity to work in a dynamic environment focused on diversity and inclusion.

Qualifications

• 3-5 years of experience in IT support, preferably in large organizations.
• ITIL V3 Foundation Certification required.
• Experience with supporting scan guns and label printers.

Responsibilities

• Support onsite infrastructure components including end-user computing.
• Provide high-quality service and maintain excellent communication.
• Prioritize and plan daily tasks collaboratively with the team.

Skills

Advanced desktop usage

VPN & Citrix

Windows 10/11

Microsoft Office 365

Basic mobile device setup

IT infrastructure understanding

Active Directory

ITIL V3 Foundation Certification

Job description

At Maersk, our vision extends beyond the ocean: to be a true integrator of container logistics, connecting and simplifying our customers' supply chains through global end-to-end solutions. We rely on our people to realize this vision.

Our Values and Diversity

We value the diversity of our talent and are committed to recruiting the best candidates for each role. We consider all forms of diversity, including gender, age, nationality, race, sexual orientation, disability, and religious beliefs, viewing it as a strength that fosters high-performing teams.

Role Overview: IT Support Technician

The IT Support Technician at Maersk is a confident, self-driven, and organized professional with solid IT knowledge and extensive experience in resolving IT-related issues. The ideal candidate will have 3-5 years of experience, preferably within large, global organizations, including remote support and virtual team interactions. This full-time position is based at our Doncaster site.

Key Responsibilities

• Support onsite infrastructure components, including end-user computing and data center equipment.
• Provide high-quality service and maintain excellent communication and interpersonal skills.
• Prioritize and plan daily tasks collaboratively with the team.
• Support users across various environments, including industrial warehouses and traditional offices.
• Deliver friendly and robust service to end users at all levels, both written and spoken.

Technical Skills Required

• Advanced desktop usage, VPN & Citrix, mobile devices, Windows 10/11.
• PC setup, BIOS configuration, Microsoft OS, connectivity (LAN, Wi-Fi, Bluetooth).
• Proficiency with end-user devices, peripherals, and Microsoft Office 365 suite.
• Basic mobile device setup (iOS, Android).
• Understanding of IT infrastructure, basic server, and network troubleshooting.
• Knowledge of file and print services, Active Directory, and ITSM tools like ServiceNow.
• Awareness of change and risk management processes.
• Experience with supporting scan guns and label printers.
• Collaborate with third-party vendors for hardware issues.
• Familiarity with collaboration tools such as Teams Rooms, video conferencing, IP softphones, and Teams Live Events.
• ITIL V3 Foundation Certification.

Desirable Skills

• Experience with Teams Video Conferencing, LAN/WLAN/Wi-Fi, Apple Mac support, and warehouse IT support.

Organizational and Personal Skills

• Deep understanding of organizational processes and business requirements.
• High sense of urgency, professional communication, customer service, and interpersonal skills.
• Effective time management, independence, prioritization, and problem-solving skills.
• Experience managing end-to-end issue resolution and supporting diverse teams.
• Presentation skills for training and small group sessions.

Our Commitment to Diversity

Maersk is dedicated to creating an inclusive workplace and is an equal opportunity employer. We welcome applicants regardless of race, color, gender, age, religion, nationality, or other protected characteristics. We support accommodations during the application and hiring process. For assistance, contact [e-mail].