Online Sales Consultant

Furniture Village; Thurrock; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading independent furniture retailer as an Online Sales Consultant. Embrace a customer-first mindset while guiding customers through their purchases. With industry-leading training and a supportive team, you will ensure exceptional service and have opportunities for career advancement. Enjoy a competitive salary, top-tier perks, and a culture of recognition in a family-driven business.

Benefits

Pension

24/7 medical support

Health insurance

Up to 33 days’ holiday

Perkbox

Refer a Friend bonus

Staff discount

Qualifications

• Embrace a customer-first mindset.
• Natural communicator who listens and persuades.
• Attention to detail when ordering bespoke furniture.

Responsibilities

• Guide customers through the sales process virtually.
• Ensure an exceptional experience from order to delivery.
• Become an expert in furniture and outstanding service.

Skills

Customer-first mindset

Communication

Initiative

Attention to detail

Critical thinking

Professionalism

Job description

ONLINE SALES CONSULTANT

Furniture Village is a thriving family business, recognized as an ‘Outstanding Place To Work’ and a Great British success story. We are passionate about helping customers turn their houses into homes.

As the UK’s leading independent furniture retailer with 57 stores, we offer excellent opportunities for progression, rewards, and a fun working environment.

The Role

As the voice of our brand, you will establish instant rapport with customers, understand their needs, guide them through the sales process virtually, and ensure an exceptional end-to-end experience from order to delivery.

You will join a dynamic team eager for success. With our industry-leading training, you will become a Furniture Village expert in beautiful furniture, outstanding service, and exceeding KPIs.

Your Skillset

The ideal candidate will:

1. embrace a customer-first mindset
2. be a natural communicator who listens and persuades effortlessly
3. show initiative and energy, working well independently or in a team
4. pay attention to detail, especially when ordering bespoke furniture
5. use critical thinking to solve problems confidently
6. be positive, punctual, professional, and approachable

Our People

As a family business, our core values are driven by family principles. We believe in the phrase: “I want to be here, I want to do well, I want to be heard, and I want to be appreciated.” We ensure our people feel and demonstrate these values daily.

Our Business

We source unique furniture from around the world — handmade mattresses from Yorkshire, bespoke marble tables from Italy, precision-engineered wardrobes from Germany — offering beautiful items for the home.

The Rewards

• Competitive package: £24,500 plus bonus
• Top-tier perks: pension, 24/7 medical support, health insurance, up to 33 days’ holiday, Perkbox, Refer a Friend bonus, staff discount
• High standards: we prioritize doing things the right way
• A culture of recognition: industry-leading bonus structure
• Career development: opportunities for fast promotion
• Award-winning company: recognized as an Outstanding Place to Work and Family Business of the Year

Next Steps

We value inclusivity and are an equal opportunities employer. If you're ready to advance your career, apply now, and let’s achieve great things together.