Claims Service Manager 01/08/2025-Country

Aviva; Perth; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Service Manager to enhance client relationships and deliver exceptional service. This role offers a unique opportunity to influence strategic account management and drive continuous improvement in a collaborative environment. With a focus on building strong partnerships and managing complex scenarios, you will play a pivotal role in ensuring client satisfaction. Join a company that values its employees and offers a supportive culture, generous benefits, and opportunities for personal growth. If you are passionate about service excellence and looking to make a meaningful impact, this position is perfect for you.

Benefits

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on products

Free shares through Matching Share Plan

Flexible benefits including cycle to work

Supportive policies including parental leave

3 paid volunteering days

Wellbeing support resources

Qualifications

• Strong experience in building client relationships in service roles.
• Proven ability to manage complex client scenarios effectively.

Responsibilities

• Shape support for strategic clients through proactive account management.
• Drive process improvements and deliver high-quality service.

Skills

Client Relationship Management

Negotiation Skills

Problem Solving

Process Improvement

Insurance Industry Knowledge

Job description

Claims Service Manager

Salary: Circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)

Are you great at building relationships and solving complex problems?

Do you enjoy helping teams grow and delivering outstanding service? If so, we’d love to hear from you.

A bit about the job

We’re looking for a Claims Service Manager to help shape how we support our strategic clients. This role focuses on proactive account management, continuous improvement, and delivering high-quality service. You’ll work closely with key partners, brokers, internal teams, and senior stakeholders to ensure we meet our clients’ needs. It’s a great opportunity to make a real impact in a collaborative, client-focused environment.

Skills we’re looking for

• Experience building strong client relationships in a service-led role
• Confident communicator with negotiation and influencing skills
• Ability to manage complex client scenarios and offer expert advice
• Track record of driving process improvements and delivering strategic plans

• Knowledge of home claims or the insurance industry is a plus

What you’ll get for this role:

Our purpose — with you today, for a better tomorrow — is a promise we make to our colleagues too. We invest in our people, and we have much to offer as an Aviva colleague.

• Starting salary circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity — 10% (D grade) of annual salary; actual amount depends on performance and Aviva’s results
• Generous pension scheme — Aviva will contribute up to 14%, depending on your contribution
• 29 days holiday plus bank holidays; options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in Aviva’s success with our Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options such as cycle to work
• Be part of our Aviva Communities and use 3 paid volunteering days to help others
• Support for your wellbeing with various tools and resources

Take a look to learn more and use our salary calculator to see your total Aviva Reward.

Aviva is for everyone:

We’re inclusive and welcome applications from all backgrounds and experiences. Excited but not all criteria met? We encourage you to apply anyway. We consider flexible working arrangements, including part-time and job shares.

We adapt locations, hours, and working patterns to suit our customers, business, and colleagues. Most of our people are smart working, spending around 50% of their time in the office.

To learn more about working at Aviva, visit here.

We interview every disabled applicant who meets the minimum criteria. Please email us at [e-mail] to disclose a disability and arrange an interview.