Claims Service Manager 01/08/2025-Country

Aviva; Glasgow; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Service Manager to enhance client support and drive service excellence. This role emphasizes relationship building, problem-solving, and strategic planning, allowing you to make a significant impact in a supportive and collaborative environment. With a focus on continuous improvement, you will engage with key stakeholders to ensure client satisfaction and operational efficiency. The company values inclusivity and offers a range of benefits, including a competitive salary, generous pension contributions, and flexible working arrangements. Join a team that prioritizes your growth and well-being.

Benefits

Generous pension scheme

29 days holiday plus bank holidays

Bonus opportunity

Discounts on Aviva products

Free Aviva shares

Paid volunteering days

Wellbeing support

Flexible benefits

Qualifications

• Proven experience in a service-led role focusing on client relationships.
• Ability to manage complex client scenarios and provide expert advice.

Responsibilities

• Shape support for strategic clients through proactive account management.
• Deliver high-quality service in a collaborative, client-focused environment.

Skills

Client relationship management

Negotiation skills

Problem-solving

Process improvement

Insurance industry knowledge

Job description

Claims Service Manager

Salary: Circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)

Are you great at building relationships and solving complex problems?
Do you enjoy helping teams grow and delivering outstanding service? If so, we’d love to hear from you.

A bit about the job

We’re looking for a Claims Service Manager to help shape how we support our strategic clients. This role focuses on proactive account management, continuous improvement, and delivering high-quality service. You’ll work closely with key partners, brokers, internal teams, and senior stakeholders to ensure we meet our clients’ needs. It’s a great opportunity to make a real impact in a collaborative, client-focused environment.

Skills we’re looking for

• Experience building strong client relationships in a service-led role
• Confident communicator with negotiation and influencing skills
• Ability to manage complex client scenarios and offer expert advice
• Track record of driving process improvements and delivering strategic plans

• Knowledge of home claims or the insurance industry is a plus

What you’ll get for this role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. We invest in our people and offer many benefits:

• Starting salary circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary (performance-dependent)
• Generous pension scheme – Aviva contributes up to 14%
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and retailer discounts
• Up to £1,200 of free Aviva shares annually through our Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carer’s leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days to support community involvement
• Wellbeing support and tools to help you thrive

To learn more, visit our salary calculator to see your total Aviva Reward.

Aviva is for everyone

We’re inclusive and welcome applications from all backgrounds. Even if you don’t meet every requirement, we encourage you to apply. We consider flexible working arrangements, including part-time and job shares.

Most of our staff work around 50% in our offices, balancing flexibility with collaboration.

To find out more about working at Aviva, visit here.

We interview every disabled applicant who meets the minimum criteria. Please notify us via email if you have a disclosed disability, and we will arrange an interview.

Submit your application online, or contact [e-mail] for alternative application methods.