Claims Service Manager 01/08/2025-Country

TN United Kingdom; Glasgow; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Service Manager to enhance client relationships and deliver exceptional service. This role offers a chance to drive process improvements and collaborate with various stakeholders in a dynamic environment. With a competitive salary and numerous benefits, including a generous pension scheme and flexible working options, this position is perfect for those who excel in client-focused roles. If you are passionate about making a difference and enjoy solving complex problems, this opportunity is for you.

Benefits

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Discount on Aviva products

Free Aviva shares

Parental leave

Flexible benefits

Paid volunteering days

Wellbeing support tools

Qualifications

• Experience in service-led roles with strong client relationships.
• Ability to manage complex scenarios and provide expert advice.

Responsibilities

• Shape support for strategic clients through proactive account management.
• Work with partners and stakeholders to meet client needs.

Skills

Client Relationship Management

Negotiation Skills

Complex Problem Solving

Process Improvement

Insurance Industry Knowledge

Job description

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Client:

Aviva

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6314b23a9e10

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Claims Service Manager
Salary: Circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)

Are you great at building relationships and solving complex problems?
Do you enjoy helping teams grow and delivering outstanding service? If so, we’d love to hear from you.

A bit about the job

We’re looking for a Claims Service Manager to help shape how we support our strategic clients. This role focuses on proactive account management, continuous improvement, and delivering high-quality service. You’ll work closely with key partners, brokers, internal teams, and senior stakeholders to meet client needs. It’s a great opportunity to make a real impact in a collaborative, client-focused environment.

Skills we’re looking for

• Experience building strong client relationships in a service-led role
• Confident communicator with negotiation and influencing skills
• Ability to manage complex client scenarios and offer expert advice
• Track record of driving process improvements and delivering strategic plans
• Knowledge of home claims or the insurance industry is a plus

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. We invest in our people and offer many benefits:

• Starting salary circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% (D grade) of annual salary. Actual amount depends on performance and company results.
• Generous pension scheme - Aviva contributes up to 14%, depending on your contribution.
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year via our Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carers’ leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days to support communities
• Focus on wellbeing with various support tools

Learn more by using our salary calculator to see your total Aviva Reward.

Aviva is for everyone:

We’re inclusive and welcome applications from all backgrounds. Even if you don’t tick every box, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing, and adapt locations and hours to suit our teams and customers.