Mobile Key Technician

Arnold Clark; Stoke-on-Trent; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the automotive sector is seeking a Mobile Key Van Operator to provide exceptional service across the Stoke area. The role involves coding and programming keys, managing appointments, and ensuring vehicle readiness. Ideal candidates will possess strong communication and organisational skills, alongside a full UK driving licence. Training will be provided for key cutting and programming. Join a diverse and inclusive team that values collaboration and employee well-being.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Strong communication and organisational skills required.
• Proven administrative skills and proactive problem-solving approach.

Responsibilities

• Coding, cutting, and programming keys for branches and customers.
• Arranging appointments for key requests and managing van stock.

Skills

Communication

Organisational Skills

Problem-Solving

Customer Service

Job description

We’re looking for a customer-focused and proactive Mobile Key Van Operator to work across the Stoke area.

We Offer

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more
  
  

Hours

Full time: Monday – Thursday 8am – 5.30pm and Friday 8am – 4.30pm

About The Role

Our Mobile Key Van Operators are responsible for coding, cutting and programming keys for Arnold Clark branches and our customers.

You’ll be a conscientious, organised person who also has the ability to talk to a wide range of people. You won’t mind going the extra mile for customers and you’ll be committed to making their experience with us a positive and memorable one.

Working on your initiative will also be a must, and as you’ll be travelling to different branches, and expected to manage your time successfully.

Day-to-day duties

• Arranging your own appointments with Arnold Clark branches/customers for all key requests that are sent to you from our support staff.
• Ordering your requirements for your van stock holding, and carrying out any special orders that are needed for the job on a daily basis.
• Invoicing all jobs that have been completed for branches.
• Ensuring that the vehicle checklist is completed on a daily basis so that company vehicles are always legal and roadworthy.
• Updating the company’s Key Request Management system to ensure office-based staff are kept up to date.
  
  

Essential Skills

• Strong communication and organisational skills
• Proven administrative skills
• Ability to take a proactive, problem-solving approach
• Able to pay attention to detail, even under pressure, and organise own workload.
• Excellent customer service skills.
• A full UK driving licence.
  
  

Training in the cutting, programming and coding of car keys will be given to the candidate with the right attributes for the role.

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.