Client Experience and Sales Specialist

Thérapie Clinic; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in aesthetic medicine is seeking a Client Experience and Sales Specialist to enhance client satisfaction and drive revenue growth. In this dynamic role, you will ensure an exceptional client journey, from initial contact to follow-up, while managing stock and promoting consultations. The clinic offers an engaging environment where you can thrive, with opportunities for career progression and a supportive culture. This position is perfect for those passionate about client service and eager to make a significant impact in a fast-paced setting.

Benefits

Uncapped Earnings

Free Laser Hair Removal

Generous Discounts on Treatments

10% off Fertility Treatments

Paid Training at Academy

Extra Day Off on Birthdays

Longevity Bonus

Employee Assistance Scheme

Qualifications

• Experience in client experience management or customer service.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Deliver outstanding client service and manage online reviews.
• Maximise clinic efficiency and drive consultation success.

Skills

Client Experience Management

Customer Service

Communication Skills

Analytical Skills

Problem-Solving

Multi-tasking

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Cabot Place Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

Key Responsibilities

Client Satisfaction

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions
• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client

AWI Performance & Growth

• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment

Perks & Benefits

• Uncapped Earnings: With our uncapped commission structure, the sky's the limit!
• Treat Yourself: Enjoy free laser hair removal, Free EmSella, and generous discounts on skin, AWI, and body treatments.
• Share the Love: Spouse and family discounts to share the joy of Thérapie.
• Sisterly Love: 10% off Thérapie Fertility & Optilase treatments; free IVF/ICSI/RIVF cycle after 2 years of service; free laser eye surgery after 2 years.
• Skin Royalty: Discounts on leading skin brands & treatments (Murad, Skin Theory).
• Career Pathways: Opportunities for career progression and management training.
• Knowledge Oasis: A full week of paid training at our academy.
• Big Birthday Bash Leave: Extra day off on landmark birthdays.
• Longevity Bonus: Additional annual leave after 2 years of service.
• Employee Assistance Scheme: Confidential support services for well-being.

Application Process

1. Explore Opportunities: Find the role that excites you.
2. Submit Your Application: Upload your CV.
3. Application Review: Our Talent Acquisition Partners review your application.
4. Initial Contact: Shortlisted candidates will be contacted for an interview.
5. Interview Stage: Complete the interview process.
6. Offer & Onboarding: Receive your offer and onboarding details.
7. Begin Your Journey: Attend our training to start your career with us.