Smart Dispense Technician

TN United Kingdom; Chelmsford; On-site; GBP 27,000; Full time

Job summary

Join a leading team as a Smart Dispense Technician, where you will deliver exceptional customer service while maintaining drinks dispense equipment across various venues. This entry-level role offers competitive pay, personalized benefits, and clear pathways for career progression, supported by comprehensive training.

Benefits

Company Vehicle

Generous holiday allowance

Life assurance

Access to Help at Hand app

Flexible benefits scheme

Development opportunities

Overtime opportunities

Qualifications

• Customer service experience is essential.
• A Full UK Driving Licence is required.
• Hospitality or Bar experience is useful but not essential.

Responsibilities

• Perform technical and quality health checks on Smart Dispense systems.
• Build effective relationships with key customers.
• Sanitise, service, and maintain drinks dispense equipment.

Skills

Customer service

Independence

Positive attitude

Job description

Join Our Team as a Smart Dispense Technician

Are you passionate about customer service and seeking a field service role with a difference? Join our growing team of drinks dispense industry specialists at Innserve, where we install and maintain drinks dispense equipment at over 90,000 licensed premises across the UK, including concerts, festivals, racecourses, stadiums, and arenas. We pride ourselves on delivering customer service excellence. At Innserve, we are One Big Team, and we keep Britain pouring.

What We Offer

• Competitive salary (£26,246.50 per annum) + a performance-based incentive paid quarterly. A generous London weighting applies within the M25.
• Company Vehicle
• Generous holiday allowance: 21 days holiday + bank holidays + an additional 'Celebration Day'. You can also buy or sell holiday days to suit your needs.
• Amazing core benefits: Life assurance, access to the award-winning Help at Hand app with GP appointments, counselling, and more, plus exclusive retail discounts.
• Personalised benefits: Tailor your benefits with our "All Inn" flexible benefits scheme, including options like Dental Insurance, Private Medical Insurance, Gym Memberships, Critical Illness Cover, Enhanced Pension Contributions, Travel Insurance, and more. Many options include coverage for your partner and children.
• Development opportunities through in-house training and support for external qualifications and apprenticeships.
• Opportunities to increase earnings through regular overtime at higher rates and the optional Committed Additional Hours (CAT) scheme.

Typical Day as a Smart Dispense Technician

No two days are the same! You will visit bars and restaurants to perform technical and quality health checks on our cutting-edge Smart Dispense systems, which are tailored to each customer’s needs. You will build effective relationships with key customers by sanitising, servicing, and maintaining drinks dispense equipment. Your day is planned from your home postcode, with full support, training, and guidance from our team. This is an entry-level position with clear progression pathways.

What You Need

• Customer service experience
• A Full UK Driving Licence
• Hospitality, Bar, or Drinks Dispense experience is useful but not essential — comprehensive training will be provided.
• The ability to work independently and remotely, with a positive, can-do attitude and determination to succeed in delivering excellent customer service.

Interested in joining us? We are One Big Team at Innserve!