Customer Service Administrator

Supreme Recruitment; United Kingdom; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company is seeking an Import Admin to join their Operations team in Crawley. The role involves managing customer interactions, customs clearance, and monitoring shipments. The ideal candidate will have strong organizational skills and experience in import airfreight operations. This position offers a competitive salary and the opportunity to build lasting customer relationships.

Qualifications

• Knowledge of import airfreight operations required.
• Preferred experience with CDS customs clearance.

Responsibilities

• Main contact for customers regarding shipments.
• Support customs clearance and confirm delivery requirements.
• Resolve queries and complaints effectively.

Skills

Organizational Skills

Problem Solving

Communication

Tools

Microsoft Office

Cargowise

Salesforce

Job description

Job Title: Import Admin

Location: Crawley

Pay: 28,000 to 32,000

Role Overview: Join our client's Operations team as an Import Admin. You'll handle customer interactions, customs clearance, delivery confirmations, and financial processes. Monitor shipments, communicate delays, and build customer relationships.

Key Responsibilities:

• Main contact for customers
• Support customs clearance
• Confirm delivery requirements
• Monitor and communicate shipment progress
• Present and report on calls
• Resolve queries and complaints
• Ensure accurate invoicing

Requirements:

• Knowledge of import airfreight operations
• Preferred experience with CDS customs clearance
• Strong organizational and problem-solving skills
• Excellent communication abilities
• Proficiency in Microsoft Office
• Experience with Cargowise or Salesforce is a plus