Customer Service Administrator

Babcock International Group; Leconfield; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in defense is seeking a Customer Service Administrator in Leconfield to join their dynamic team. The role involves supporting the planning and production departments while ensuring effective customer service processes. Ideal candidates will have strong organizational skills, prior administration experience, and be proficient in Microsoft Office applications.

Benefits

Generous holiday allowance

Matched pension scheme

Access to Digital GP

Employee share scheme

Professional fees payment

Holiday trading options

Volunteering day off

Development opportunities

Qualifications

• Experience in administration and customer service.
• Full UK Driving Licence required.

Responsibilities

• Deliver customer services processes for asset repair.
• Liaise with planning and workshops regarding asset readiness.
• Ensure compliance with safety and PPE requirements.

Skills

Organisational skills

Multitasking

Use of Microsoft Office

Education

Educated to Level 2 in National Qualification Framework (NQF)

Job description

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Join to apply for the Customer Service Administrator role at Babcock International Group

Job Title: Customer Service Administrator

Location: Beverley, North Humberside

Compensation: £27,149 + Benefits

Role Type: Full time / Permanent

Role ID: SF64117

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator at our Leconfield site.

The role

As a Customer Service Administrator, you’ll have a role that’s out of the ordinary. This is an exciting opportunity to become part of a dynamic customer services team, providing essential support to the planning and production departments.

Day-to-day, you’ll deliver the customer services (CS) processes that enable vehicles/assets to be efficiently delivered into the repair process and delivered back to customers after the repair process. You’ll also:

• Liaise with planning function where assets are not going to be ready by expected completion date
• Liaising with workshops to confirm assets ready to go into repair
• Recording safety near misses, asset management, quality, document management system
• Ensuring work areas remain safety compliant
• Ensuring staff have and comply with PPE requirements
  
  
  

This role is full time, 37 hours per week and is based on site at Leconfield.

Essential experience of the Customer Service Administrator:

• Knowledge of how to use Microsoft Office e.g. Excel, Word, Outlook
• Previous administration experience
• Excellent organisational skills
• Ability to multitask and prioritise tasks
  
  
  

Qualifications for the Customer Service Administrator:

• Full UK Driving Licence
• Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)
  
  
  

Security Clearance

The successful candidate must be able to achieve and maintain Security Clearance (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What We Offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing
  
  
  

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 03/06/2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Defense and Space Manufacturing

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