Client Services Administrator

Tolley; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading company in the health sector is seeking a Client Services Administrator in Cambridge. This role involves providing high-quality administrative support to ensure client satisfaction and effective team operations, focusing on client correspondence and documentation management. Ideal candidates will have strong organizational skills, proficiency in Microsoft Office, and the ability to manage multiple tasks effectively.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Handling client correspondence and triaging communications efficiently.
• Providing administrative support for client management system.
• Supporting team coordination and event organization.

Skills

Communication

Organisational skills

Time management

Attention to detail

Tools

Microsoft Office

CRM software

Job description

Tolley Cambridge, England, United Kingdom

Client Services Administrator

Tolley Cambridge, England, United Kingdom

1 day ago Be among the first 25 applicants

The VAT Team are seeking a highly organised and proactive Client Services Administrator to work with the VAT delivery team with client service and delivery, team administration and wider business support. The ideal candidate will provide highly efficient and effective administrative support within the Client Services and Delivery Team. To go above and beyond to ensure clients are looked after and completely satisfied with the support provided.

Key Responsibilities

Client services administration

• Handling and responding to all correspondence including phone calls, emails and letters - triaging communications with maximum efficiency.
• Triage internal email inboxes and ensure emails are processed and passed on where necessary.
• Managing client correspondence and documentation.
• Escalating complex issues to appropriate personnel.
• Maintain and update records, databases, and filing systems utilising client management systems and delivery team processes.
• Provide administration support for client management system, including uploading leads, quotes, and managing these through their journey.
• Draft quotes / reports from templates, prepare documents, and correspondence as required.
• Supporting the finance and operations team with sales invoicing, client contracts and AML compliance responsibilities.
• Liaise with internal and external stakeholders, building strong professional relationships.
  
  

Team coordination

• Support the broader team with administrative tasks, ensuring collaboration and alignment.
• Support the organisation of events, team-building activities, or client engagements as needed.
• Provide ad hoc support for business needs as required.
  
  

The Ideal Candidate Has

• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks and prioritise effectively
  
  

Desirably, They Would

• Have experience with CRM software (Customer Relationship Management) and/or ability to learn new software and systems quickly.
• Be adaptable to change and have an agile mindset and approach to work.
• Be a positive problem solver.
• Have deadline and a goal-focused orientation.
• Have the ability to complete tasks independently within agreed timescales.
• Be sensitive to operating in a regulated environment.
• Demonstrate a client first approach.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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