Data Quality Analyst

clarity; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading business travel company is seeking a Data Issue Resolution Lead in Manchester. This role involves ensuring data accuracy and reliability across systems, working closely with various departments to identify and resolve data issues. Ideal candidates will possess strong analytical skills and experience in data-focused roles, contributing to continuous improvements in data management practices.

Benefits

Generous holiday entitlement

Day off for your birthday

Staff Awards

Hotel and airline discounts

Employee Assistance Programme

Qualifications

• Good understanding of finance, travel or reporting systems.
• Experience in working with cross-functional teams to solve complex problems.
• Strong analytical and investigative skills, with a keen eye for detail.

Responsibilities

• Identifying and cataloguing data issues.
• Collaborating with teams to resolve discrepancies.
• Maintaining documentation of issues and resolutions.

Skills

Analytical skills

Communication skills

Investigative skills

Tools

SQL

Excel

Power BI

Job description

Overview And What We Offer

• Mon - Friday 37.5hrs
• Location - Manchester hybrid
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver
  
  

Who We Are And What We Do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.

Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Our people Are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event , Elegant Resorts , If Only and Destination Sports Group

Role Purpose

To take ownership of ensuring the accuracy, consistency, and reliability of data across key business systems and reports. This role plays a vital part in maintaining confidence in our transactional and reporting data by identifying issues, coordinating resolution efforts, and helping to implement long-term improvements. Working closely with other departments, data owners, and technical teams, the Data Issue Resolution Lead will act as a central contact point for report data-related issuesensuring swift resolution and continuous enhancement of practises where necessary.

Operational Key Tasks

• Identifying Data Issues
• Catalogue reported data issue and proactively monitor business reports and transactional data to detect anomalies, inaccuracies, or inconsistencies.
• Use predefined rules, queries, and validation checks to flag discrepancies such as missing data, duplicates, or invalid entries.
• Investigate and verify issues reported by users or detected through automated systems.
• Root Cause Analysis
• Trace issues back to their sourcebe it system errors, manual input, or process gaps.
• Collaborate with relevant department heads to highlight and understand how and why the issue occurred.
• Liaise with functional heads to highlight recurring issues or data entry patterns that require intervention or process redesign.
• Business Liaison and Collaboration
• Act as the go-to point for data issues from the reporting team.
• Coordinate issue resolution efforts with IT, Operations, Finance, and other teams.
• Facilitate communication between stakeholders to clarify ownership and agree corrective actions.
• Data Correction and Maintenance
• Correct errors within systems where appropriate or liaise with other departments to correct errors within systems, ensuring any changes are well documented.
• Work with system administrators or developers to implement more complex corrections where technical intervention is required.
• Test and validate corrections to confirm successful resolution.
• Reporting and Communication
• Provide updates to the requesting users and relevant stakeholders on the progress and resolution of issues.
• Compile summaries of root causes and resolutions, along with trends and insights for ongoing improvements.
• Documentation & Records
• Maintain a record of identified issues, actions taken, and resolutions.
• Document repeatable processes for resolving common data errors.
  
  

Required

Skills and Experience

• Good understanding of finance, travel or reporting systems
• Excellent communication skills, able to liaise confidently with both technical and non-technical stakeholders.
• Strong analytical and investigative skills, with a keen eye for detail.
• Experience in working with cross-functional teams to solve complex problems.
  
  

Desirable

• Previous experience in a data-focused role such as data stewardship, governance, business analysis, or systems/data support.
• Proficiency in SQL, Excel, or other tools used for data validation and analysis.
• Experience in the travel, hospitality, or bookings industry.
• Familiarity with BI/reporting tools (e.g. Power BI, Thoughtspot).
• Experience working in an environment with complex or high-volume transactional data.