Floor Manager

JD GROUP; Belfast; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a leading omni-channel retailer in the sports and outdoor industry. This role involves providing exceptional customer service, creating eye-catching visual displays, and maximizing store profitability. You will engage with customers, train new staff, and ensure high standards of service and presentation. With a commitment to personal development and a supportive work environment, this position offers a chance to grow within a successful company. If you are passionate about retail and eager to contribute to a vibrant team, this opportunity is perfect for you.

Benefits

Incremental Holiday Allowance

Staff Discount

Pension Scheme

Personal Development Opportunities

Qualifications

• Experience in retail supervision is advantageous.
• Strong communication skills and excellent time management are essential.

Responsibilities

• Provide excellent customer service and manage customer complaints.
• Create engaging visual displays to enhance store sales.

Skills

Retail Supervisor experience

Time Management

Verbal Communication

Written Communication

IT Skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Role Overview:
As part of the in-store team you will provide visual support to the store, engaging our customers by creative product placement and utilising the latest fashion trends. You will create window and in-store displays whilst maximising store profitability through enticing visual concepts.

Customer Service

1. Provide customers with excellent levels of Customer service.
2. Deal with customer complaints and enquiries, providing the best possible outcome.
3. Ensure the personal appearance of sales team is in line with company guidelines.
4. Have an understanding of the Customer Service measuring programme.

Sales

1. Ensure that targets are achieved and, where possible, exceeded.
2. Monitor staff service levels in order to maximise store sales.
3. Utilise in-store devices, making sure that the customer is offered the whole product range.
4. Use reports to assist you in product placement of key selling lines.

Visual Merchandising

1. Attract, engage and motivate customers into making purchases in-store by using the latest visual techniques.
2. Provide assistance with the maintenance of standards on the sales floor.
3. Keep stock clean and presentable at all times.

Training and Development

1. Encourage personal progression throughout your store.
2. Provide assistance with the induction and training of new starters.
3. Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments.

Skills, experience & knowledge needed

1. Retail Supervisor experience would be advantageous.
2. Excellent Time Management skills.
3. Strong verbal and written communication skills.
4. IT skills - Microsoft Outlook, Word and Excel.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

1. Incremental Holiday Allowance
2. Staff Discount On JD Group and other brands within the organisation
3. Pension Scheme - Depending on level of role
4. Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.