Retail Sales Advisor

TN United Kingdom; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading UK sofa retailer is seeking a Retail Sales Advisor for their Norwich store. The role involves welcoming customers and assisting them in selecting furniture, with an emphasis on delivering a 5-star customer experience. Competitive salary with commission opportunities and various employee benefits are offered.

Benefits

Employee discounts

Career progression opportunities

Enhanced maternity, paternity, and adoption leave

Access to Employee Assistance Programme

Medicash low-cost health plans

Pension scheme

Qualifications

• Experience in a customer-facing role is helpful but not essential.
• Strong work ethic, resilient, self-motivated, with a can-do attitude.
• Driven to deliver a 5-star customer experience.

Responsibilities

• Welcome customers into the store and support them in finding furniture.
• Accurately complete customer orders and process finance applications.
• Deliver personal sales and KPIs.

Skills

Customer service

Relationship-building

Teamwork

Flexibility

Self-motivation

Job description

Social network you want to login/join with:

What’s the opportunity?

As part of the Retail team, you’ll be based within our store in Norwich in Sprowston retail park welcoming customers in and talking to them about our gorgeous furniture.

As a Retail Sales Advisor you can earn up to £X,XXX with commission. Department: Retail. Employment Type: Full Time. Location: Norwich. Workplace type: Onsite. Compensation: £X,XXX - £X,XXX / year. Reporting To: Deputy Store Manager.

What does the role involve?

• Welcome customers into the store and support them in finding the perfect piece of furniture for their home
• Accurately complete customer orders and process finance applications
• Deliver personal sales and KPIs
• Work within the team to deliver a 5-star customer experience
• Maintain showroom presentation through housekeeping, cleaning, and moving furniture as needed
• Ensure the showroom is a warm, friendly, safe environment for all
• Continuously develop knowledge on all ScS products and services
• Undertake other duties as required, consistent with the role

What’s in it for you?

• Basic salary between £X,XXX - £X,XXX with a realistic OTE of £X,XXX per year
• Average earnings of £X - £X0 per month on top of basic salary, with unlimited earning potential
• Guaranteed commission of £X per month in the first three months
• Competitions and incentives, including holidays to Miami, Bahamas, New York, Dubai, and Italy
• Days holidays including bank holidays
• Access to employee benefits platform with discounts on high street brands, holidays, gym memberships, cinema, e-vouchers, cashback, and more
• Colleague discount
• Career progression opportunities
• Long service awards
• Enhanced maternity, paternity, and adoption leave
• Access to Employee Assistance Programme for free advice and support
• Medicash low-cost health plans
• Virtual GP service available 24/7
• Salary finance scheme
• Pension scheme
• Death in Service cover
• Life assurance

Who are we looking for?

The key qualities we seek are a good fit for our team, a knack for making customers smile, confidence in working with others, energy, and motivation. Sales experience is helpful but not essential; personality and willingness to learn are just as important.

• Driven to deliver a 5-star customer experience
• Experience in a customer-facing role
• Excellent relationship-building skills with customers and colleagues
• Team player
• Flexible to work shift patterns
• Strong work ethic, resilient, self-motivated, with a can-do attitude

About ScS

We are one of the UK’s leading sofa retailers, with numerous stores nationwide, supported by distribution centres, a Digital Hub in Coventry, and a support centre in Sunderland. For over a century, we’ve been committed to providing excellent customer experiences, offering beautiful, high-quality products at outstanding value. Our focus is on helping customers create homes they love—and you can be part of that mission.

At ScS, we are dedicated to fostering an inclusive and diverse workplace where everyone feels valued and respected. We believe diversity enhances our company, drives innovation, and fuels success. We welcome applications from all backgrounds, including race, ethnicity, gender, age, religion, disability, sexual orientation, and veteran status. Our goal is to create a supportive environment where every team member can reach their full potential and contribute to our shared success.

If you are passionate about equality and diversity and want to join a team that values your unique contributions, we encourage you to apply and be part of our mission to make a difference.