Retail Sales Advisor Breguet Boutique

SWATCH GROUP; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury watch brand is seeking a Retail Sales Advisor in London to provide exceptional client experiences and build long-term relationships. The role involves achieving sales targets, offering tailored advice, and maintaining boutique operations. Ideal candidates have a passion for luxury products and proven sales success.

Qualifications

• Previous sales experience in a luxury retail boutique.
• Proven success in meeting or exceeding sales targets.
• Strong communication and interpersonal skills.

Responsibilities

• Provide excellent client experience and timely follow-up.
• Achieve and exceed individual sales targets.
• Maintain the boutique's presentation and organization.

Skills

Communication

Customer Relationship Management

Sales Techniques

Luxury Product Knowledge

Job description

The company

Founded in 1775 in Paris by Abraham-Louis Breguet, Breguet is one of the oldest surviving watchmaking houses and pioneer of numerous inventions such as the tourbillon, the first automatic watch, and the first wristwatch. Breguet initiated the neo-classical style in watchmaking with the introduction of guillochage and the renowned Breguet hands. His creation of a refined and legible design became the trademark of Breguet and has inspired the aesthetic and trends of many timepieces since.

This innovative spirit captivated numerous personalities from the world elites. Napoléon Bonaparte, Marie Antoinette, King George III, Sir Winston Churchill, and Rossini are some of the notable Breguet clients.

Job description

The Retail Sales Advisor provides exceptional experiences for all visitors to the boutique in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Breguet timepiece.

Key Responsibilities

Sales and Business Development

• Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets.
• Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences.
• Achieve and exceed individual sales targets through proactive selling and closing techniques.
• Upsell and cross-sell products to maximize revenue, while maintaining a luxury customer experience.
• Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.
• Propose clients for, and participate in, local activation events in line with the Brand Universe.
• Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge.
• Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Placing orders for Breguet accessories, ensuring stock is up to date and available.

Product Knowledge

• Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance.
• Ensure customers are fully informed about the features, craftsmanship, and value of products.
• Provide in-depth product demonstrations and educate customers on the brand's heritage, history, and values.

Team Collaboration

• Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
• Work closely with other team members to ensure a seamless and efficient store operation.
• Participate in team meetings, sharing feedback and contributing to the development of sales strategies.
• Support new team members, offering guidance and sharing knowledge of luxury sales techniques.

Boutique Operations

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard.
• Maintain the luxury environment of the store by ensuring cleanliness and organization, aligning with the brand's aesthetic.
• Assist with stock organization, ensuring products are correctly labelled, tagged, and stored.
• Support stock replenishment and stocktake procedures as required.
• Monitor stock levels and inform management of stock issues.
• Understand and respect all operating and security guidelines.
• Follow the security and proper maintenance of stock timepieces.

Profile

• Previous sales experience in a luxury Retail boutique ideally within watches or jewelry.
• Proven track record of meeting or exceeding sales targets.
• Experience in customer relationship management and building a loyal client base.
• Passion for luxury products and delivering an exceptional customer experience.
• Ability to build rapport with high-net-worth individuals and provide a tailored, luxurious shopping experience.
• Knowledge of luxury brands, products, and industry trends.
• Strong communication and interpersonal skills.
• High levels of professionalism and a polished appearance.
• Self-motivated, proactive, and results-driven.
• Team player with good interpersonal skills and a "can do" attitude.
• Intellectual curiosity and a passion for learning.
• Strong interest in the universes of Fine Watchmaking and Arts de Vivre.

Languages

Arabic