Retail Sales Advisor Breguet Boutique

The SWATCH Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury watch brand seeks a Retail Sales Advisor in London to provide exceptional customer experiences and achieve sales targets. The ideal candidate will excel in relationship building, product knowledge, and team collaboration, ensuring a high standard of service and boutique operations.

Qualifications

• Experience in luxury retail sales.
• Strong relationship-building skills.

Responsibilities

• Provide excellent client experience and achieve sales targets.
• Build strong relationships with clients and offer tailored advice.
• Maintain boutique operations and ensure product displays are high standard.

Skills

Sales

Customer Service

Product Knowledge

Job description

Job description

The Retail Sales Advisor provides exceptional experiences for all visitors to the boutique in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Breguet timepiece.

Key Responsibilities

Sales and Business Development

• Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners in order to achieve sales targets.
• Build strong relationships with clients by offering tailored advice and product recommendations based on their preferences.
• Achieve and exceed individual sales targets through proactive selling and closing techniques.
• Upsell and cross-sell products to maximize revenue, while maintaining a luxury customer experience.
• Maintain and update the customer database with key client preferences, birthdays, anniversaries, and purchases to create tailored shopping experiences.
• Propose clients for, and participate in, local activation events in line with the Brand Universe.
• Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge.
• Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Placing orders for Breguet accessories, ensuring stock is up to date and available.

Product Knowledge

• Stay updated on the latest trends within luxury watches, product offerings, and brand history to provide expert guidance.
• Ensure customers are fully informed about the features, craftsmanship, and value of products.
• Provide in-depth product demonstrations and educate customers on the brand’s heritage, history and values.

Team Collaboration

• Support colleagues in their sales by helping to prepare invoices, gifts, packaging.
• Work closely with other team members to ensure a seamless and efficient store operation.
• Participate in team meetings, sharing feedback and contributing to the development of sales strategies.
• Support new team members, offering guidance and sharing knowledge of luxury sales techniques.

Boutique Operations

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard.
• Maintain the luxury environment of the store by ensuring cleanliness and organization, aligning with the brand’s aesthetic.
• Assist with stock organization, ensuring products are correctly labelled, tagged, and stored.
• Support stock replenishment and stocktake procedures as required.
• Monitor stock levels and inform management of stock issues.
• Understand and respect all operating and security guidelines.
• Follow the security and proper maintenance of stock timepieces.