Customer Consultant

TN United Kingdom; Harrogate; On-site; GBP 19,000 - 24,000; Full time

Job summary

A leading building society in the UK is seeking a Customer Consultant for their Harrogate and Wetherby branches. This permanent role involves engaging with customers to provide tailored financial solutions. Ideal candidates should have a passion for customer service and the ability to work effectively in a team. The position offers competitive pay and a range of benefits, including annual leave and a bonus scheme.

Benefits

Annual discretionary bonus scheme

25 days annual leave + bank holidays

Holiday trading scheme

Employer-matched pension contributions up to 10%

Health and wellbeing benefits

Employee Assistance Programme

Charity involvement with paid volunteering days

Training and development opportunities

Private medical insurance

Salary Sacrifice Scheme for hybrid/electric cars

Qualifications

• Previous experience interacting with customers, in person or over the phone.
• Ability to work well with others and have a ‘one-team’ mindset.

Responsibilities

• Welcome customers in-branch and over the phone, making a positive first impression.
• Ask insightful questions to uncover and understand customer needs.

Skills

Customer Service

Communication

Problem Solving

Job description

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Hours:

The role will be on a permanent basis, working 30 hours per week across Monday to Saturday to support branch operating hours. Exact hours will be discussed at interview; however, we’re looking for someone to work 4 full days per week plus alternative Saturday mornings.

The role will work at both Harrogate and Wetherby branches as required.

Salary:

£23,600 Pro Rata

Closing Date:

Sun, 1 Jun 2025

Are you passionate about helping others and providing exceptional customer service?

Would you like to join an organisation that puts its customers at the heart of what they do?

If so, then Skipton Building Society has the perfect opportunity for you!

We are recruiting for a Customer Consultant to work at our Harrogate and Wetherby branches.

The role of Customer Consultant includes engaging in conversations to find out our customers’ needs, providing information about our full savings range, products, and services. By really listening and getting to know our customers, you will help them review their circumstances and goals while providing straightforward, helpful service that lets your enthusiasm and professionalism shine.

Our branches are the heart of our local communities. Increasingly, our customers want the flexibility of doing transactions online and engaging via our contact centre. In branch, we support customers face-to-face, virtually, and through outbound contact, reaching our customers at relevant times. Whether promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver, and over time, a fountain of knowledge to help them achieve their financial goals.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK, and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

We are interested in who you are as a person. Why? Because our membership is diverse, and we want our colleagues to be as well. Our purpose is to help more people have a home, save for their future, and support long-term financial wellbeing.

Together, you can help us build a better Society!

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them. Whatever your background and goals, we will help you take the next step towards a better future.

What Will You Be Doing As A Customer Consultant?

1. Be the First Point of Contact: Welcome customers in-branch and over the phone, making a positive first impression.

2. Engage and Understand: Ask insightful questions to uncover and understand customer needs, providing tailored solutions.

3. Listen and Tailor Solutions: Offer personalized solutions based on each customer’s circumstances.

4. Proactive Outreach: Reach out to customers over the phone to identify needs and discuss support options.

5. Maintain Accurate Records: Use internal systems to keep customer records up-to-date, focusing on vulnerable customers.

6. Adhere to Policies: Understand and follow policies, standards, and controls, supported by comprehensive training.

What Do We Need From You?

• Previous experience interacting with customers, in person or over the phone. Experience in banking or building society is not mandatory.

• Experience in retail, food & beverage, guest services, health/care sectors, or similar, demonstrating a passion for exceptional service.

• Ability to work well with others and have a ‘one-team’ mindset.

• Ability to react quickly during busy periods and manage time effectively.

• Desire and ability to grow, adapt, and change with business needs.

What Is In It For You?

The role is permanent, working 30 hours weekly across Monday to Saturday. Exact hours will be discussed at interview; we are looking for someone to work 4 full days plus Saturday mornings.

The salary is £23,600 per annum, pro-rated for 30 hours, which amounts to £19,665.88.

The role will be at both Harrogate and Wetherby branches as needed.

We offer various benefits, including:

• Annual discretionary bonus scheme
• 25 days annual leave + bank holidays, increasing to 30 days after 5 years
• Holiday trading scheme
• Employer-matched pension contributions up to 10%
• Health and wellbeing benefits, Employee Assistance Programme, and discounts
• Charity involvement with paid volunteering days
• Colleague mortgage and savings accounts, discount schemes
• Training and development opportunities
• Private medical insurance
• Salary Sacrifice Scheme for hybrid/electric cars