Customer Consultant

Skipton Building Society; Harrogate; On-site; GBP 19,000 - 24,000; Full time

Job summary

Join a leading building society as a Customer Consultant, providing exceptional service to customers at our Harrogate and Wetherby branches. Engage with customers to understand their needs, promote savings products, and deliver tailored solutions. Enjoy a supportive work environment with opportunities for growth and a range of benefits.

Benefits

Annual discretionary bonus

25 days holiday + bank holidays

Employer-matched pension contributions up to 10%

Health and wellbeing benefits

Training and development opportunities

Private medical insurance

Qualifications

• Previous experience in customer interaction in sectors like banking, retail, or healthcare.
• Ability to work well with others and demonstrate a 'one-team' mindset.

Responsibilities

• Be the first point of contact, welcoming customers warmly in-branch and over the phone.
• Listen carefully and offer personalized solutions for the best outcomes.
• Maintain accurate customer records, with particular attention to vulnerable customers.

Skills

Customer Service

Time Management

Problem Solving

Teamwork

Job description

Join to apply for the Customer Consultant role at Skipton Building Society.

Hours
The role is permanent, working 30 hours per week across Monday to Saturday to support branch hours. Exact hours will be discussed at interview. The position involves working 4 full days plus alternate Saturday mornings, at both Harrogate and Wetherby branches.

Salary
£23,600 Pro Rata

Closing Date
Sun, 1 Jun 2025

Are you passionate about helping others and providing exceptional customer service? Would you like to join an organization that puts its customers at the heart of what they do? If so, Skipton Building Society has the perfect opportunity for you!

We are recruiting a Customer Consultant for our Harrogate and Wetherby branches. Your role involves engaging with customers to understand their needs, providing information about our savings products and services, and helping them review their circumstances and goals. You will deliver a straightforward, helpful service, showcasing your enthusiasm and professionalism.

Our branches are central to our communities, but we also support customers online and via our contact center, reaching them at relevant times. Whether promoting products or resolving issues, you will always prioritize customer needs and deliver first-class service. You will be a listener, a problem solver, and a source of knowledge to help customers achieve their financial goals.

Who Are We?
We are the fourth largest UK building society, owned by our members, not shareholders. We value diversity and aim to help more people with their homes, savings, and financial well-being. Join us to help build a better Society!

What Will You Be Doing?

• Be the first point of contact, welcoming customers warmly in-branch and over the phone.
• Ask insightful questions to understand customer needs and provide tailored solutions.
• Listen carefully and offer personalized solutions for the best outcomes.
• Proactively reach out to customers by phone to identify needs and discuss support options.
• Maintain accurate customer records, with particular attention to vulnerable customers.
• Adhere to policies and standards, supported by comprehensive training.

What Do We Need From You?

• Previous experience in customer interaction, in person or over the phone, in sectors like banking, retail, food & beverage, hospitality, or healthcare.
• Ability to work well with others and demonstrate a 'one-team' mindset.
• Good time management skills to handle busy days and diverse customers.
• Flexibility to adapt and grow with changing business needs.

What Is In It For You?

The role is permanent, 30 hours/week, with exact hours discussed at interview. Salary is £23,600/year, pro-rated to £19,665.88 for 30 hours/week. You will work at Harrogate and Wetherby branches as needed. Benefits include:

• Annual discretionary bonus
• 25 days holiday + bank holidays, increasing with service
• Holiday trading scheme
• Employer-matched pension contributions up to 10%
• Health and wellbeing benefits, including Employee Assistance Programme and discounts
• Charity and volunteering initiatives
• Colleague mortgage and savings accounts, discounts
• Training and development opportunities
• Private medical insurance
• Salary sacrifice scheme for electric/hybrid cars

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other