Regional Retail Training & Performance Manager, UK

AESOP; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global retail organization seeks a passionate Regional Retail Training and Performance Manager to enhance retail capability and performance across the UK. This hybrid role involves training and developing retail teams to ensure exceptional customer experiences, requiring flexible working hours and travel across various locations.

Qualifications

• Experience in retail business management ideally gained within a retail environment.
• Strong ability to drive business strategy and align with key business goals.
• Excellent organizational skills and ability to manage varying stakeholder requirements.

Responsibilities

• Build retail capability and drive performance within the UK.
• Ensure all retail employees are trained to deliver high standards.
• Develop and coach direct reports and portfolio of stores.

Skills

Facilitation

Coaching

Team Building

Customer Focus

Problem Solving

Communication

Relationship Management

Education

Retail Business Management Experience

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp.

What's on offer-

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs. Purpose of the role -

We are seeking a dedicated and passionate Regional Retail Training and Performance Manager who will be responsible to build retail capability and drive performance within the UK. Through consistent planning and execution, they will ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

This role will be responsible for the development and coaching of their direct reports and portfolio of stores in the UK.

This is a hybrid, full-time position, based in London, however the successful candidate will be required to be flexible to travel, working across Retail and training spaces with possible weekends and evenings, business dependent.

Key responsibilities of the role include, but are not limited to -

• Strong background in facilitation and coaching: with exceptional skills of delivering content in a workshop / classroom environment
• Proven ability in coaching and developing retail teams on the sales floor
• Accomplished at team building, motivation and development
• Background in a customer and sales focused environment
• Proven ability to analyze performance and take appropriate responsive actions
• Track record of strong relationship management and collaboration
• Ability to problem solve and make decisions within business boundaries
• Strong written and verbal communication skills
• Excellent commercial and people management acumen

Who we are looking for -

• Retail Business Manager / Cluster / Area management experience ideally gained within a retail environment
• Strong ability to drive business strategy and align with key business goals
• Excellent organisational skills and a demonstrated ability to multi-task and manage varying stakeholder requirements
• Demonstrated experience in the cultivation and enhancement of the customer experience in a retail environment
• Ability to build high-performance direct reports through consistent training, coaching, feedback and performance recovery
• Ability to build relationships and manage stakeholder expectations
• Excellent communication (verbal and written) and interpersonal skills
• Ability to be flexible with retail trading hours and work weekends and evenings when needed
• Demonstrated experience in leading/ managing discussions that centre on performance improvement and/or performance management
• Ability to drive the launches and embedding of new products and services through continuous presence and active participation in their portfolio of stores and region
• Demonstrates consistency in training and coaching retail teams in store and through workshops to bring to life the customer experience