Infrastructure Specialist

Tokio Marine Kiln; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a permanent Infrastructure Specialist in the IT Department. This role involves planning, designing, and launching operational systems that support core functions and enhance service delivery. You will work on various IT projects, focusing on continual service improvement while collaborating with a dynamic team. We're committed to fostering an inclusive environment and offer opportunities for professional development. If you're passionate about technology and ready to make an impact, this is the perfect opportunity for you.

Benefits

Flexible working arrangements

Involvement in inclusion networks

CSR activities

Qualifications

• Strong technical skills in infrastructure management and support.
• Experience with cloud platforms and virtualization technologies.

Responsibilities

• Assist in designing and implementing core infrastructure for high availability.
• Provide 3rd line IT support and manage service improvement plans.

Skills

Windows Server

Active Directory/Entra ID

SQL Server

Snowflake

Microsoft 365 services

AWS

Azure

VMware

Cisco UCS

DevOps principles

Terraform

Ansible

Python

YAML

PowerShell

Job description

We have an opportunity for a permanent Infrastructure Specialist to join our IT Department. The successful candidate will report to the Infrastructure Operations Manager and will be responsible for planning, designing, developing, and launching efficient operational systems to support core organizational functions. This includes all IT projects, continual service improvement, and BAU activities. The candidate should possess proven communication, analytical, and problem-solving skills to identify, communicate, and resolve system issues, maximizing the benefits of the IT environment.

Responsibilities include:

1. Assist in the strategic design and implementation of core infrastructure to ensure high availability and manage service improvement plans.
2. Provide 3rd line IT support, resolving incidents escalated from the Service Desk and other support teams within agreed timescales.
3. Assist in planning, designing, developing, and deploying new services and enhancements to existing services within Infrastructure Operations.
4. Own and manage systems used for monitoring, backups, disaster recovery, and security patching.
5. Ensure compatibility and interoperability of computing systems.
6. Review and analyze the effectiveness of existing systems and develop strategies for improvement.
7. Conduct research on hardware and software to support purchasing decisions and service improvements.
8. Assist in designing and implementing strategic and tactical plans for managing corporate systems and software.
9. Develop, document, communicate, and enforce policies and procedures for standardizing systems and software.
10. Maintain the availability of production systems to meet service levels.
11. Perform preventative maintenance checks and actions as required.
12. Display open collaboration and communication aligned with Agile and DevOps practices.
13. Show commitment to self-development through training and continuous improvement.
14. Manage, support, and maintain all server components within the environment.
15. Collaborate with the IT Program Manager on the annual IT Essential Maintenance program.

The ideal candidate will have strong technical skills and knowledge of technologies including Windows Server, Active Directory/Entra ID, and ideally SQL Server or Snowflake, Microsoft 365 services, and public cloud platforms such as AWS or Azure. Experience with compute, storage, virtualization, and networking products like VMware, Cisco UCS, or SAN solutions is preferred. Knowledge of DevOps principles and technologies such as Terraform, Ansible, and scripting languages like Python, YAML, and PowerShell is desirable. Familiarity with Agile, Kanban, ITIL v3/v4 certifications, and public cloud certifications will be advantageous. The candidate must have excellent interpersonal and communication skills, be capable of producing high-standard documentation, and share knowledge effectively. They should be a team player, responsive to customer issues, and possess good time management skills. The role involves some on-call, weekend work, and shift-based hours between 08:00-17:00 or 09:00-17:00.

We welcome the successful candidate into the TMK family, committed to fostering an inclusive, safe, and empowering environment. We offer opportunities for involvement in inclusion networks, CSR activities, and support flexible working arrangements in accordance with our policies. As a company with over 140 years of experience, we value our people and aim to be a 'Good Company'—inclusive, innovative, and committed to excellence, integrity, teamwork, and empowerment.

Please inform us if you require reasonable adjustments or additional support during the application process. Contact [e-mail] for confidential discussions about your needs. For application issues, email [e-mail]. To apply or learn more, follow the provided links or share this vacancy via social media.