Customer Service

BEWI Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a Sales Team Member for a 6-month fixed contract. The role focuses on customer interaction, upselling products, and ensuring high levels of customer satisfaction. Ideal candidates will have strong communication skills and a meticulous approach to order management. The position offers flexible working hours and various benefits, including a company pension plan and holiday allowances.

Benefits

Life Assurance

Flexible Working Hours

Discount Schemes

Company Pension Plan

Long Service Awards

Increased Pension Contributions

25 Days Holiday

Free Parking

Qualifications

• Legal right to reside and work in the UK.
• Experience in upselling and account management is beneficial.

Responsibilities

• Handle orders and customer service in a fast-paced environment.
• Conduct internal sales activities and maximize transport efficiency.
• Maintain high organization and attention to detail.

Skills

Customer Interaction

Attention to Detail

Communication

Relationship Building

Self-Motivation

Tools

Microsoft Outlook

Excel

ERP Systems

Job description

About The Role

This role is an all-encompassing position that requires high levels of customer interaction. The primary purpose is to build solid relationships with our customer base, proactively upsell additional products, support sales within the team and wider company, process orders, organize and arrange deliveries, offer thoughtful solutions to queries, and maintain high levels of customer satisfaction. The job is based at our office in Ford, West Sussex.

Details

• Type of Contract: Fixed 6-month initial contract, with potential to become permanent.
• Position: Member of the Sales Team

What Will You Do

Essential Duties & Responsibilities

• This role involves order input and customer service in a busy, fast-paced manufacturing environment. You will handle a large product portfolio, including roofing, civils, and insulation products.
• Work closely with all departments to ensure smooth delivery and service of our products, both domestically and from other BEWI countries.
• Provide holiday cover for team members as needed.
• Input orders into our ERP system and liaise with customers and internal teams.
• Conduct internal sales activities such as lead generation and follow-up on quotations.
• Ensure the highest level of customer service at all times.
• Upsell additional products within the group portfolio.
• Maximize transport efficiency.
• Inform customers about lead times, update them on issues or delays, and organize delivery schedules.
• Maintain high organization and attention to detail.
• Handle complaints promptly and carefully.
• Gather and report customer feedback regularly, follow up on deliveries, and understand customer needs.

Key Skills

• Enjoy liaising with customers and managing challenging situations professionally.
• Meticulous attention to detail, especially for order input.
• Excellent verbal and written communication skills.
• Ability to build strong relationships with internal teams and managers.
• Experience with Microsoft Outlook, Excel, and ERP systems like AX is advantageous.
• Self-motivated, capable of managing a busy hybrid role with external and internal liaison.
• Background in manufacturing or construction is beneficial but not essential.

Your Profile

• Legal right to reside and work in the UK.
• Positive attitude, professional, upbeat, with determination to succeed and improve.
• Experience in upselling and account management is beneficial.
• Ability to quickly build and maintain customer rapport.
• Flexible, adaptable to changing tasks, with strong planning and time management skills.
• Decisive and calm under pressure.

What Can You Expect?

• Life assurance, flexible working hours, discount schemes for products and services.
• Company pension plan.
• Long service awards and increased pension contributions.
• 25 days holiday plus 8 bank holidays.
• Office amenities include coffee, tea, fruit, and free parking.