Project Manager

Piramal Group; Falkirk; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client relationships and manage project proposals. This role involves collaborating with Business Development to ensure timely and effective responses to client requests, maintaining high levels of customer satisfaction, and managing expectations throughout the project lifecycle. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for driving projects to success. Join a forward-thinking company that values innovation and teamwork, where your contributions will directly impact client satisfaction and project outcomes.

Qualifications

• Strong technical background in a scientific discipline is essential.
• Excellent communication skills for internal and external stakeholders.

Responsibilities

• Coordinate proposal preparation in response to client RFIs/RFQs.
• Ensure customer satisfaction and manage expectations effectively.
• Track progress of submitted proposals to secure business.

Skills

Client Relationship Management

Planning and Organisation

Effective Communication

Collaborative Working

Persuading and Influencing Others

Computer Literacy and Data management

Education

BSc (Hons) or equivalent qualification

Job description

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Job Description

Key Roles/Responsibilities:

• Together with Business Development, reviews received RFIs/RFPs to assess the attractiveness and "fit" of new business to the site's capability.
• Together with Business Development, co-ordinates the inputs to be able to prepare a proposal in response to client RFIs/RFQs to meet committed timelines from Business Development and/or the customer. Provide Business Development with visibility of RFP workload and prioritisation.
• Together with Business Development, hosts client visits to site for new clients/business or as part of the client project review process.
• Ensures that all won business has a project kick-off meeting where all information relevant to the program is shared with the team with a schedule with individual accountabilities agreed and committed to.
• Co-ordinates key aspects of client communication relating to quality, cost and delivery. Has overall responsibility for customer satisfaction and management of their expectations. It is important that the client has up to date project timings. Issues should be communicated in an open transparent fashion with options of solutions provided.
• Acts as the voice of the customer within Piramal to prevent conflicts of interest developing. Ensures that all "out of scope" activity is identified ASAP and that agreement is reached whether the scope will be absorbed by the site or negotiated with the client for financial recompense.
• Works with Technical Project teams to ensure all invoices relating to project delivery are executed on time in line with financial forecasting.
• Tracks progress of submitted proposals with Business Development to ensure status on quotations is current and all that is required to secure the business is proactively identified. Works with Business Development to determine the reason that unsuccessful business has been lost.
• Proactively identifies approaches to improve the quotation and costing process to deliver efficiencies to improve process turnaround and reduce the level of input required to generate customer proposals.

Competencies:

• Client Relationship Management: Ensuring a professional level of service is offered to a range of clients at all times, ability to manage client expectations.
• Planning and Organisation: Prioritising your objectives to ensure deadlines are met, using resources effectively to achieve objectives.
• Effective Communication: Strong written and oral communication skills, ability to communicate with a wide variety of clients and colleagues from all levels of the business.
• Collaborative Working: Working to build strong channels of communication with project team members.
• Persuading and Influencing Others: Presenting arguments in support of your position.
• Computer Literacy and Data management: Experience of using a variety of relevant software packages, experience of checking available data to understand the wider picture.

Qualifications

Essential Qualifications:

Preferably a BSc (Hons) or equivalent qualification would be required.

Essential Experience:

• Strong technical background in a scientific discipline.
• Good understanding of cGMP, project management and commercial acumen.
• Excellent communication skills to deal effectively with internal and external stakeholders.
• Ability to deal with a broad project team at different organization levels.
• Ability to prioritise activities across a number of different projects.
• Self-motivated with enthusiasm and passion to drive opportunities and projects through to fruition.