Installations Scheduler

Culligan Harvey; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of water treatment solutions is seeking an Installation Scheduler to manage appointment scheduling during a fixed-term maternity cover. The ideal candidate will ensure efficient scheduling that meets customer needs while optimizing resources. This role requires strong communication skills and the ability to work under pressure in a dynamic environment.

Benefits

25 Days Holiday plus Bank Holidays

Flexible Holiday Scheme

Career growth and development opportunities

Culligan product discounts

Perks at Work discounts on retail, leisure, and travel

Cycle to work scheme

Company Sick Pay

Pension Scheme

Wellbeing programs

Free eye tests and £100 towards prescription glasses

Enhanced maternity and paternity leave

Free fruits daily and coffee on Fridays

Social events including summer BBQs and annual awards

Paid volunteering days

Free parking

Relaxed dress code

Access to online learning platforms for development

Qualifications

• Excellent communication skills required.
• Experience with CRM software is advantageous.
• Ability to manage competing priorities efficiently.

Responsibilities

• Schedule appointments for installations and manage customer interactions.
• Optimize schedules to maximize productivity.
• Follow up on incomplete jobs and reallocate as necessary.

Skills

Communication

Customer Relationship Management

Scheduling

Adaptability

Time Management

Tools

CRM Software

Job description

Join our team as an Installation Scheduler to support our team on a fixed-term basis covering a period of maternity leave. In this role, you'll collaborate with multiple teams to coordinate reactive and planned installation work. Your mission will be to efficiently schedule appointments that meet our customers' needs while optimising resource utilization.

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, committed to enhancing household water quality. We pride ourselves on delivering excellent products and exceptional service.

Key Responsibilities

1. Connect with new and existing customers to schedule suitable appointment dates.
2. Serve as the primary support and point of contact for field-based Sales Representatives and Installers.
3. Schedule reactive and planned tasks efficiently, considering location, skills required, and response times.
4. Optimize diaries to maximize productivity, maintaining flexibility for changing priorities.
5. Follow up on incomplete jobs and reallocate them according to service level agreements.
6. Identify upselling opportunities proactively.
7. Contribute to achieving high customer satisfaction scores.
8. Build rapport and maintain positive relationships with customers and colleagues.
9. Collaborate effectively with stakeholders in a dynamic, fast-paced environment.

Requirements

1. Excellent communication skills.
2. Proficiency in keyboarding and experience with CRM software (Salesforce advantageous).
3. Experience in scheduling roles is beneficial but not essential.
4. Ability to work effectively under pressure in a busy environment.
5. Manage competing priorities calmly and efficiently.
6. Ability to provide clear, detailed information and advice positively.
7. Maintain a positive attitude and foster a supportive work environment.
8. Proven ability to build rapport with customers and colleagues.
9. Professionalism, openness to feedback, and adaptability to change.

Benefits

• 25 Days Holiday plus Bank Holidays
• Flexible Holiday Scheme
• Career growth and development opportunities
• Culligan product discounts
• Perks at Work discounts on retail, leisure, and travel
• Cycle to work scheme
• Company Sick Pay
• Pension Scheme
• Wellbeing programs
• Free eye tests and £100 towards prescription glasses
• Enhanced maternity and paternity leave
• Free fruits daily and coffee on Fridays
• Social events including summer BBQs and annual awards
• Paid volunteering days
• Free parking
• Relaxed dress code
• Access to online learning platforms for development