IT Professional Consultant

JR United Kingdom; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Professional Services Consultant to support global customers and implement innovative solutions. This hybrid role requires onsite work in Glasgow once a week, focusing on technical support and customer satisfaction. The ideal candidate will have a strong technical background and experience in client-facing roles, delivering exceptional service and identifying new business opportunities.

Qualifications

• At least 3 years’ experience in a similar role.
• Experience with server and desktop operating systems.

Responsibilities

• Provide expert technical support during software implementation.
• Log, investigate, and resolve client issues promptly.
• Deliver training sessions to clients’ technical teams.

Skills

Technical Support

Problem Solving

Customer Service

Tools

SQL Server

Job description

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Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our client's team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.

This is a hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home. Sponsorship is not offered for this role; only applicants within a commutable distance to Glasgow will be considered.

About the Role

Our client's support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs, delivering exceptional results, and identifying new business opportunities.

Key Responsibilities

• Provide expert technical support during the software implementation process.
• Log, investigate, and resolve client issues promptly and effectively.
• Become a subject matter expert on our products.
• Prepare accurate and comprehensive project and technical documentation.
• Implement and maintain a robust project methodology and process across the organization.
• Deliver training sessions to clients’ technical teams and end users.
• Proactively solve problems, thinking on your feet to resolve customer challenges.

Experience

• At least 3 years’ experience in a similar role.
• Experience with server and desktop operating systems and hardware, as well as SQL Server capabilities.
• Flexible approach to working hours.
• Experience in the contact centre environment, either technically or operationally.