IT Professional Consultant

Cactus Search; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Professional Services Consultant, where you will support global customers and implement cutting-edge solutions. This hybrid role requires one day onsite in Glasgow and focuses on delivering exceptional service while driving business growth. You will provide technical support, manage software implementations, and train client teams, all while identifying new business opportunities.

Qualifications

• At least 3 years’ experience in a similar role.
• Experience with server and desktop operating systems.

Responsibilities

• Provide expert technical support during the software implementation process.
• Log, investigate, and resolve client issues promptly and effectively.
• Deliver training sessions to clients’ technical teams.

Skills

Technical Support

Problem Solving

Customer Service

Tools

SQL Server

Job description

2 days ago Be among the first 25 applicants

This range is provided by Cactus Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our client's team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.

This is a Hybrid role where you will be required to work onsite in Glasgow 1 day a week with the remaining 4 at home. Sponsorship is not offered for this role, only applicants within a commutable distance to Glasgow will be considered.

About the Role

Our client's support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs, delivering exceptional results, and identifying new business opportunities.

Key Responsibilities

• Provide expert technical support during the software implementation process.
• Log, investigate, and resolve client issues promptly and effectively.
• Become a subject matter expert on our products.
• Prepare accurate and comprehensive project and technical documentation.
• Implement and maintain a robust project methodology and process across the organisation.
• Deliver training sessions to clients’ technical teams and end users.
• Proactively solve problems, thinking on your feet to resolve customer challenges.

Experience

• At least 3 years’ experience in a similar role
• Experience with server and desktop operating systems and hardware, as well as SQL Server capability
• Flexible approach to working hours
• Experience in the contact centre environment, either technically or operationally

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Outsourcing and Offshoring
• Consulting and Financial Services

Referrals increase your chances of interviewing at Cactus Search by 2x

Sign in to set job alerts for “Information Technology Consultant” roles.

Locations include Erskine, Scotland; Glasgow, Scotland, Wishaw, Scotland; Bathgate, Scotland; Stirling, Scotland; Kilmarnock, Scotland.