IT Professional Consultant

Cactus Search; Glasgow; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Professional Services Consultant, where you will support global clients and implement innovative solutions. This hybrid role allows you to work from home while providing expert technical assistance and managing software implementations. With a focus on understanding customer needs and delivering exceptional results, you'll play a key role in driving business growth. If you have a passion for technology and customer service, this opportunity is perfect for you.

Qualifications

• 3+ years in a similar IT role with a focus on customer service.
• Experience with server and desktop operating systems.

Responsibilities

• Provide expert technical support during software implementation.
• Log and resolve client issues effectively.

Skills

Technical Support

SQL Skills

Problem Solving

Customer Service

Education

IT Qualification

Tools

Syntelate XA

SQL Server

Job description

Are you an experienced IT professional with a passion for delivering exceptional service and driving business growth? Join our client's team as a Professional Services Consultant and play a vital role in supporting their global customers and implementing cutting-edge solutions.

This is a hybrid role where you will be required to work onsite in Glasgow 1 day a week, with the remaining 4 days at home.

About the Role

Our client's support team provides first and second-level assistance to international clients, while their professional services team manages the implementation of Syntelate XA both remotely and on-site in the UK and abroad. This is a technical role that also requires a commercial mindset, focusing on understanding customer needs, delivering exceptional results, and identifying new business opportunities.

Key Responsibilities

• Provide expert technical support during the software implementation process.
• Log, investigate, and resolve client issues promptly and effectively.
• Become a subject matter expert on our products.
• Prepare accurate and comprehensive project and technical documentation.
• Implement and maintain a robust project methodology and process across the organization.
• Deliver training sessions to clients’ technical teams and end users.
• Proactively solve problems, thinking on your feet to resolve customer challenges.

Experience

• At least 3 years’ experience in a similar role.
• Experience with server and desktop operating systems and hardware, as well as SQL Server capability.
• Flexible approach to working hours.
• Experience in the contact centre environment, either technically or operationally.
• An IT qualification.
• SQL skills.
• Cloud implementation experience.