Customer Reporting Manager

TN United Kingdom; Eastleigh; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual with strong analytical skills to manage customer reporting and governance processes. This role offers the opportunity to improve customer outcomes through accurate reporting and insightful data analysis. You will collaborate with various teams to ensure effective communication of performance metrics, making a significant impact on decision-making processes. With a flexible work environment and a commitment to employee development, this position promises a rewarding career path in a supportive atmosphere, where your contributions will be valued.

Benefits

Generous pension scheme

Bonus opportunity

Discounts on Aviva products

25+ days holiday

Paid volunteering days

Life and healthcare cover

Support for insurance qualifications

Access to learning resources

Fully paid maternity/paternity leave

Flexible working patterns

Qualifications

• Strong numeracy and analytical skills, confident in Excel and data manipulation.
• Experience in managing controls and governance activity.

Responsibilities

• Manage customer reporting and develop governance processes.
• Carry out monthly reporting for key customer metrics.

Skills

Data Analysis

Excel

Reporting

Governance Management

Communication Skills

Job description

Location: York, Norwich, Bristol, Eastleigh, or London based (50% hybrid working)

Hours: full-time (flexible options available)

Are you someone who excels in data analysis, reporting governance, and improving customer outcomes? Do you love ensuring accurate reporting, providing key insights, and supporting decision-making processes? If so, this role could be a great fit for you!

A bit about the job:

This role involves managing customer reporting, developing and maintaining governance processes, and analysing data to provide clarity on performance drivers. You will be responsible for ensuring accurate definitions and reporting of outcomes monthly for key stakeholders. Your responsibilities include carrying out monthly reporting for key customer metrics, supporting internal and external audit activities, and working with internal teams to ensure accurate reporting and improve standards.

Skills and experience we’re looking for:

• Strong numeracy and analytical skills, confident in Excel and other data manipulation tools
• Ability to work across multiple streams of work consecutively and across multiple teams
• Good communication skills to be able to present data in clear and meaningful ways for an audience less familiar with the content
• Experience in carrying out reporting activity
• Experience in managing controls and governance activity

What you’ll get:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

Lighting everyone’s path:

• Salary around £ (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 10% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Get up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Make your money go further – up to 40% discount on Aviva products, plus other retailer discounts
• At least 25 days holiday plus bank holidays – you can buy or sell up to 5 days
• Brilliantly supportive policies including parental and carer’s leave
• Industry-leading access to life and healthcare cover with discounted car and home insurance rates, including offers for friends and family too
• Fully paid maternity/paternity leave
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• Get free access to a wealth of resources that will help look after your physical, mental, and financial wellbeing, including company-funded Group Income Protection, Aviva Digicare+ and the popular Headspace app
• Full financial support to pursue insurance qualifications
• Digital access to all sorts of useful on-demand learning content
• Aviva University and its business academies give you everything you need to empower your growth

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. Don’t let it be a barrier to your application. And if you’re in a job share, feel free to apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job.