Customer Reporting Manager

Aviva plc; York, Norwich, Bristol, Eastleigh, London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Customer Reporting Manager to enhance reporting governance and improve customer outcomes. This role involves analyzing data for performance insights, ensuring accurate reporting, and collaborating with teams to elevate reporting standards. The position offers a competitive salary, generous pension contributions, and numerous perks, including paid volunteering days and support for professional development. Join a forward-thinking company that values diversity and provides a supportive environment for its employees.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

Aviva shares through Matching Share Plan

Discounts on products

At least 25 days holiday

Fully paid maternity/paternity leave

Paid volunteering days

Support for insurance qualifications

Wellbeing resources

Qualifications

• Strong analytical skills with proficiency in data tools and Excel.
• Experience in governance management and reporting activities.

Responsibilities

• Manage customer reporting and develop governance processes.
• Analyze data to provide performance insights for stakeholders.

Skills

Data Analysis

Excel

Reporting Governance

Communication Skills

Numeracy Skills

Job description

Join to apply for the Customer Reporting Manager role at Aviva

Base pay range

Direct message the job poster from Aviva

Location: York, Norwich, Bristol, Eastleigh or London based (50% hybrid working)

Hours: full time (flexible options available)

Are you someone who excels in data analysis, reporting governance, and improving customer outcomes? Do you love ensuring accurate reporting, providing key insights, and supporting decision-making processes? If so, this role could be a great fit for you!

Job responsibilities:

• Managing customer reporting and developing governance processes
• Analyzing data to provide performance insights
• Ensuring accurate definitions and reporting of outcomes monthly for stakeholders
• Carrying out monthly reporting for key customer metrics
• Supporting internal and external audit activities
• Collaborating with internal teams to improve reporting standards

Skills and experience required:

• Strong numeracy and analytical skills, proficient in Excel and data tools
• Ability to manage multiple streams of work and collaborate across teams
• Excellent communication skills for presenting data clearly
• Experience in reporting activities and governance management

What you’ll get:

• Competitive salary (dependent on location, skills, experience)
• Bonus opportunity – up to 10% of annual salary
• Generous pension scheme – up to 14% contribution
• Up to £1,200 in Aviva shares annually through our Matching Share Plan
• Discounts on Aviva products and retailer offers
• At least 25 days holiday plus bank holidays, with options to buy or sell days
• Supportive policies including parental and carer’s leave
• Access to life and healthcare cover, discounted insurance rates
• Fully paid maternity/paternity leave
• Paid volunteering days and wellbeing resources
• Support for insurance qualifications and on-demand learning

Inclusive workplace:

We welcome applicants from diverse backgrounds. If you have a disability, we interview every eligible applicant. Please notify us after applying if applicable. For alternative application methods, contact [e-mail].