Buffet Restaurant Manager

Butlin's; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Butlin's as a Venue Manager at our Bognor Regis Resort, where you'll lead a passionate team to deliver exceptional dining experiences. You'll develop your team, drive standards, and ensure guest satisfaction in a fun-filled environment. If you thrive in a busy atmosphere and love creating smiles, this role is for you!

Qualifications

• Experience in volume catering and food environments.
• Strong guest-facing experience, handling queries and complaints.
• Ability to manage rotas based on fluctuating guest volumes.

Responsibilities

• Drive team standards and maintain high hygiene levels.
• Lead and develop team through coaching and training.
• Analyze KPIs and ensure compliance with safety policies.

Skills

Leadership

Guest Experience

Team Development

Job description

About the Role

We're looking for a passionate leader to join us at our Bognor Regis Resort as part of our Buffets department as a Venue Manager.

As a Venue Manager, you'll be vital in helping our guests create smiles—getting stuck in to give them a great dining experience! You'll be part of a large team responsible for providing our guests with breakfast and dinner in our self-service restaurants each day of their holiday.

You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training, and coaching the team in a fun-filled environment.

You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working.

Reporting to the Senior Manager, you'll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.

You'll have the ability to drive consistent brand standards whilst being guest-obsessed and operating efficiently in everything you do. The role will also involve analysing KPIs, facilitating and monitoring all team training, and adhering to food safety and health & safety policies.

You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfillment at work, ensuring regular 121s and PDP discussions to support their development and career with Butlin's.

As with all roles at Butlin's, no day will be the same, and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

Typical working hours are 40 hours per week, 5 days over 7, with shifts between 7 am - 9 pm, including weekends, bank holidays, and Christmas.

About You

We are looking for an individual with prior experience in volume catering and/or food environments, with strong experience of being guest and customer-facing, dealing directly with queries and complaints.

You should be passionate about leading and developing a team, supporting people through regular 121s and coaching.

Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve this experience.

You should have experience managing rotas based on fluctuating guest volumes, working with multi-skilled teams to support other areas based on guest demand. You should be able to demonstrate experience leading teams to success, including performance management, coaching, delivering training, setting standards, role modeling, problem solving, feedback, and managing multiple priorities in a changing environment.

About Butlin's

At Butlin's, we're all about fun, excitement, and adventure! For over 80 years, we've been delighting guests with non-stop action family breaks and epic adult-only events.

Our culture is highly valued by our team members, who enjoy creating a lively, entertaining, and fun environment for our guests, aligned with our three core values.

If you want a role where you create smiles, aren't afraid to get stuck in, and genuinely care for your team, this could be the perfect fit for you.

There has never been a more exciting time to join Butlin's!