Job Description
The role involves a comprehensive set of responsibilities across various domains in business analysis and project support, including:
- Data Collection and Analysis
- Gathering data from sources such as databases, interviews, surveys, and documentation.
- Cleaning, validating, and organizing data to ensure accuracy and consistency.
- Applying analytical tools and techniques to derive actionable insights.
- Identifying trends and patterns to inform business decisions and support strategy development.
- Requirement Elicitation and Documentation
- Supporting the creation of project scope documents and requirement artefacts.
- Conducting stakeholder interviews, workshops, and observation sessions to gather business and system requirements.
- Documenting requirements using formats such as user stories, use cases, and functional specifications.
- Working with stakeholders to prioritize and refine requirements in line with business goals.
- Process Mapping and Modelling
- Mapping existing processes using tools like process flow diagrams and swim lane charts.
- Identifying inefficiencies and areas for optimization within workflows.
- Designing and modeling improved future-state processes aligned with business objectives.
- Engaging stakeholders to validate proposed process changes.
- Research and Analysis
- Conducting market research and benchmarking to inform decision-making.
- Analyzing internal performance data and external market trends for growth opportunities.
- Providing research-based insights and actionable recommendations.
- Reporting and Presentation
- Developing reports, dashboards, and presentation materials to convey analysis and recommendations.
- Adapting content for diverse audiences, from operational teams to senior leadership.
- Presenting findings in meetings and workshops to facilitate buy-in and informed decisions.
- Testing and Quality Assurance
- Assisting in creating and executing test plans and cases to validate solutions.
- Supporting User Acceptance Testing (UAT) to ensure solutions meet expectations.
- Documenting defects and collaborating with developers for resolution.
- Project Coordination and Support
- Supporting project planning, scheduling, and tracking activities.
- Maintaining key project documents like charters, status updates, and risk registers.
- Coordinating with stakeholders to ensure alignment and timely delivery.
- Product and Application Support
- Monitoring product and application performance to meet business needs.
- Investigating and resolving user issues, escalating as needed.
- Supporting release management, including planning and validation.
- Participating in UAT cycles and change control to support improvements.
- Liaising with users for feedback to maintain usability and functionality.
- Continuous Improvement
- Contributing ideas to enhance team practices and tools.
- Participating in retrospectives and lessons learned.
- Staying updated with industry best practices relevant to business analysis and digital change.