Technical Support Specialist (Electrical Bias)

TN United Kingdom; Poole; On-site; GBP 35,000 - 50,000; Full time

Job summary

An established industry player seeks a Technical Support Specialist with electrical expertise to join their expert-led team. This role is perfect for those looking to leverage their technical skills beyond site work, focusing on life safety systems. You'll be the go-to expert for troubleshooting and providing clear guidance to installers and end-users. Your insights will directly influence product design, and you'll contribute to training and tools in a supportive environment. If you are passionate about making a difference and have a strong technical background, this opportunity is for you.

Benefits

Free on-site parking

Tools and resources provided

Supportive technical environment

Qualifications

• Proven experience in technical support or helpdesk roles.
• Ability to read wiring schematics and system layouts.
• Strong IT and fault-finding knowledge.

Responsibilities

• Provide expert technical support via phone, email, and remote login.
• Troubleshoot hardware and systems, especially in fire safety.
• Translate complex technical issues into clear guidance.

Skills

Technical Support

Fault Finding

Communication Skills

IT Systems Knowledge

Electrical Competence

Education

NVQ Level 3 in Electrical Installation

18th Edition Wiring Regulations

Tools

Ticketing Systems

Remote Access Tools

CRM Software

Job description

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Technical Support Specialist (Electrical Bias), Poole

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Client:

Vent Group

Location:

Poole, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

56a39997ae64

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Job Title: Technical Support Specialist (Electrical Bias)

Location: Poole, Dorset

Salary: Depending on experience

Job type: Full Time, Permanent

Reports To: Controls Manager

Ex-electrician? Time to hang up the tools-and give your knees a break.

Help the people who install and maintain systems that save lives.

This Role Is For You If:

• You're an electrically qualified professional ready to move beyond site work.
• You've supported systems in the field and now want to use your brain more than your knees.
• You take pride in solving problems fast, and explaining technical stuff clearly to non-technical people.
• You like knowing your work matters-especially when it's about life safety.

What You'll Do:

Technical Support:

• Be the go-to expert for technical queries-phone, email, remote login and CRM.
• Troubleshoot hardware, controls, and systems-especially in smoke ventilation, BMS or fire safety installs.
• Translate complex issues into clear, practical guidance for installers and end-users.
• Support field engineers when they need backup, guidance, or verification.
• Spot recurring issues and flag them for engineering or product review.
• Your insight will directly influence product design and future features.
• Build internal knowledge bases and contribute to training and tools.
• Keep meticulous records of issues, fixes, and escalations.

What You Bring:

• Proven experience in technical support, helpdesk or remote engineer roles.
• Strong IT, systems, and fault-finding knowledge (hardware/software).
• Confident communicator-calm under pressure, clear under stress.
• Familiarity with ticketing systems, remote access tools, and CRMs.
• Electrically competent-able to read wiring schematics and system layouts.

Preferred:

• NVQ Level 3 in Electrical Installation (or equivalent).
• 18th Edition Wiring Regulations.
• Experience with smoke control, HVAC, fire safety systems, or BMS.
• Background in install, commissioning, or service.
• Knowledge of PAT, RAMS, and compliance requirements.

Why Work With Us?

We're Vent Engineering, UK leaders in smoke control.

Established over 35 years ago, we've protected lives in thousands of buildings across the UK.

Landmark projects? We delivered the smoke ventilation systems for Castlepoint Shopping Centre and BH2 Bournemouth locally two of the region's most high-profile developments.

You'll join a tight-knit, expert-led team where your input matters, your ideas are valued, and your experience shapes better outcomes. No fluff. Just life-saving systems that work.

What's In It For You:

• Competitive salary based on experience 35k
• Free on-site parking, tools, and resources
• Supportive, expert-led technical environment

You've spent years building your electrical expertise, now use it to influence, improve, and protect.

Apply now and shape systems that save lives.

Please Note:

Candidates must have the legal right to live and work in the UK.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience and relevant job titles of: Service Desk Engineer, Infrastructure Engineer, ICT Systems Engineer, IT Technician, Technical Support, Multi-skilled Electrical Technician, Electrical Fitter, Electrical Engineer, Electrical Technician and may also be considered for this role.