Sales Associate

Moss; Gretna; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Brand Ambassador to enhance customer experiences in-store. This role involves delivering exceptional service, promoting product knowledge, and contributing to store performance. You will embody the brand's values while fostering meaningful relationships with customers and colleagues. With a generous employee discount and various rewards, this position offers a unique opportunity to grow within a supportive environment. If you are passionate about style and customer service, this role is perfect for you.

Benefits

70% Employee Discount

Generous Bonus Scheme

Refer a Friend Bonus

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to Moss Learning

New Baby Gift

Qualifications

• Strong communication skills to inspire and guide customers.
• Basic product knowledge and familiarity with POS systems.

Responsibilities

• Deliver exceptional customer experience and exceed sales goals.
• Assist management with stockroom housekeeping and inventory.

Skills

Customer Service Excellence

Product Knowledge

Communication Skills

Time Management

Education

High School Diploma

Tools

POS Systems

Job description

About Us: 24 Hours

Location: Calendonia Park

Our vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.

Today, Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.

Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us, this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.

Purpose of the Role:

You will be a true Brand Ambassador who can interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and in-store experience, ensuring that customers return time and again. You will be hardworking, dedicated, and able to swiftly identify customer needs to provide engaging styling options. Your dedication to exceeding customer expectations will support the overall store KPIs, contributing positively to store performance through personal productivity.

Key Responsibilities:

1. You deliver an exceptional customer experience, following the Moss Essential Steps of Service, actively greeting, listening, and confidently offering bespoke advice, selling in a professional and passionate way.
2. You strive for high productivity, seizing each opportunity to maximize sales and service goals, elevating every interaction, and contributing significantly to our business KPIs.
3. You possess strong product knowledge across all our services: Hire, Custom Made, Retail, Alterations, Ship from Store, and proactively use this knowledge to enhance the customer experience.
4. You are aware of external opportunities that could improve store performance and enhance the customer experience based on feedback from Feefo and Mystery Shops.
5. You assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to all stock & cash control procedures to minimize loss.
6. You follow the Appointment process using the designated platform, ensuring all customers are contacted prior to their visit and their status information is recorded accurately.

What You'll Need to Succeed:

Technical:

1. Basic Product Knowledge: understanding features, benefits, and available products.
2. POS Systems: familiarity with cash tills, credit card processing, and inventory management systems.

About You:

1. Reflects the aesthetic of Moss through personal style and presentation.
2. Embraces continuous self-improvement, resilience, and efficient time management, driven by passion for the brand.
3. Has outstanding communication skills to inspire, guide, and foster meaningful relationships with colleagues and customers, effectively elevating the brand's presence.
4. Embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

1. Employee Discount: 70% discount across all our stores.
2. Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
3. Refer a Friend: Recognize and reward successful referrals for Managers with a £500 bonus.
4. Season Ticket Loan: Financial support for commuting.
5. Cycle to Work Scheme: Promoting eco-friendly travel.
6. Discounted Gym Membership with PureGym: Supporting physical health and fitness.
7. Life Insurance: Providing peace of mind for colleagues.
8. Ongoing Development: Tailored to your career ambitions from day one.
9. Access to Moss Learning: An online platform for skill enhancement.
10. Employee Hub: Easy access to colleague benefits, recognition, wellbeing, and company updates.
11. New Baby Gift: Celebrating personal milestones of colleagues.

If you want to learn more about Moss, our people, and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.