Infrastructure Support Engineer

Sanderson Recruitment Plc; England; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading Managed Service Provider in Bristol is seeking an Infrastructure Support Engineer. This hybrid role offers an opportunity to grow and make an impact in a supportive environment. Ideal candidates will have experience in Microsoft technologies, strong communication skills, and a proactive approach to problem-solving.

Qualifications

• 2-5 years experience in a Managed Service Provider.
• Skilled in supporting Microsoft Windows environments and Windows Server.
• Proficient in Microsoft 365 and Active Directory.

Responsibilities

• Support and manage Microsoft Windows environments and servers.
• Troubleshoot and configure hardware, software, and cloud services.
• Communicate technical solutions effectively to stakeholders.

Skills

Communication

Problem Solving

Time Management

Tools

Microsoft Windows

Windows Server

Hyper-V

VMware

Microsoft 365

Microsoft Intune

Active Directory

Networking

Job description

Infrastructure Support Engineer

GBP25,000 - GBP35,000

Hybrid (3 days on site) - Bristol

A new opportunity has a risen for an Infrastructure Support Engineer to join a leading MSP in the Bristol area. You'll be encouraged to think critically, keep learning, and make a real impact. We value honest communication, celebrate success together, and adapt with purpose. If you're looking for a place where your voice is heard, your growth is supported, and your contributions make a difference, this is it.

Experience:

• 2-5 year's experience working in a busy Managed Service Provider

• Skilled in supporting Microsoft Windows environments (Windows 8, 10, and 11).

• Proficient in Windows Server administration and support.

• Experienced with vitalisation platforms, including Hyper-V and VMware.

• Adept in Mac system support across enterprise environments.

• In-depth knowledge of Microsoft 365, including Exchange, SharePoint, Teams, OneDrive, and the Office Suite.

• Proficient in managing and supporting Microsoft Intune and Autopilot for desktop deployment.

• Familiar with Endpoint Manager and Conditional Access policy configuration.

• Strong proficiency in Active Directory (both Windows Server and Azure AD).

• Solid understanding of networking components such as Firewalls, Routers, and Switches.

• Experienced with industry-standard RMM (Remote Monitoring and Management) and ticketing systems.

• Effective communicator with the ability to mentor and support team members.

What we are looking for:

• Communication:
  The ability to communicate clearly and effectively with both technical and non-technical stakeholders is essential. This includes written and verbal communication, documentation skills, and the confidence to convey technical solutions in a user-friendly manner.

• Technical Proficiency:
  A solid understanding of IT systems, networks, and modern workplace technologies. The ideal candidate should be confident in troubleshooting, configuring, and supporting a wide range of hardware, software, and cloud-based services.

• Time Management:
  Strong organisational skills and the ability to prioritise tasks effectively in a fast-paced environment. Candidates should be capable of managing multiple tickets or projects simultaneously while meeting deadlines and maintaining high service quality.

• Problem Solving:
  A proactive mindset with a natural curiosity to diagnose issues and identify root causes. The role requires a hands-on problem solver who can think critically, work independently, and contribute innovative ideas to enhance IT operations.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.