Southampton – Store Manager

Costa Coffee Professional; Southampton; On-site; GBP 31,000 - 40,000; Full time

Job summary

Join Costa Coffee as a Store Manager, where you'll lead a passionate team and ensure a welcoming environment for customers. This role involves managing store operations, inspiring your team, and driving sales opportunities. Enjoy competitive salary, perks, and opportunities for growth in a supportive franchise environment.

Benefits

Paid quarterly bonus scheme

Free drinks during shifts

50% discount on food and bottled drinks

Free uniform during shifts

25% discount in store when not working

Tailored training and development

Recognition schemes

Employee Assistance Programme

Refer a Friend scheme

Cycle to Work Scheme

Qualifications

• Passion for coffee and people.
• Experience in managing, coaching, and developing teams.
• Ambitious and eager to grow with the company.

Responsibilities

• Creating a welcoming space for customers.
• Managing costs effectively through stock and labour.
• Inspiring and motivating your team.

Skills

Leadership experience

Commercial mindset

Ability to perform under pressure

Job description

Store Manager

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. As a Costa Store Manager, you’ll enjoy the pride of working for the nation’s favourite coffee shop, along with great training and benefits to ensure you enjoy Costa Coffee as much as our customers do.

A Bit About The Role

Everything – the store, stock, standards, team, labour, customers, and coffee – is yours to own and grow. Make it your own and take full ownership.

What’s involved?

1. Creating a welcoming space for customers to enjoy our coffee
2. Generating innovative ideas to meet customers’ evolving needs
3. Managing costs effectively through stock, labour, training, and recognition
4. Inspiring and motivating your team
5. Training and developing team members to reach their potential

A Bit About You

A passion for coffee and people is just the start. What else makes a great Store Manager?

• Leadership experience
• A commercial mindset with the ability to identify sales opportunities
• Brand ambassador who ensures standards are met
• Ambitious and eager to grow with the company
• Ability to perform under pressure and work efficiently
• Experience in managing, coaching, and developing teams, potentially future leaders

What We Can Offer

We value our team members and offer great perks and benefits:

• Salary from £31,590 per annum (dependent on store size)
• Paid quarterly bonus scheme
• Free drinks during shifts and 50% discount on food and bottled drinks
• Free uniform during shifts
• 25% discount in store when not working, via the Costa Discount App
• Tailored training and development, including our Management Apprenticeship
• Recognition schemes
• Employee Assistance Programme and Mental Health First Aiders
• Refer a Friend scheme (up to £200)
• Cycle to Work Scheme
• Discounts through our Dream Beans portal for various retailers

Additionally, you’ll contribute to fundraising for the Costa Foundation, supporting children in coffee-growing communities with education.

A Bit About Us

Scoffs Group UK is the largest franchisee of Costa Coffee in the UK, operating over 100 stores across the South of England. We are a high-growth hospitality franchise that puts people first. This is a great time to join as we expand our business and support structures.

Partnered with Costa, the No. 1 coffee brand in the UK for 12 consecutive years, we foster a genuine, warm, and engaging team that shares a love for food and drink and a commitment to delivering excellent experiences to customers, communities, and employees.

Our Values

We celebrate inclusion and equality, encouraging everyone to bring their true selves to work. We promote collaboration, transparency, and embrace diversity in all aspects.

For reasonable adjustments or queries, please contact [e-mail].

This role is for a store owned by one of our franchise partners. Their hiring process, salary, and benefits may differ from those within a wholly owned Costa store.