Membership Experience Host

TN United Kingdom; South Yorkshire; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading fitness company is seeking a dedicated team member to enhance member experiences and support sales initiatives. The role involves maintaining high standards of cleanliness, assisting with gym activities, and providing excellent customer service. Ideal candidates will possess a passion for fitness and a willingness to learn.

Qualifications

• Outgoing personality with a positive mindset.
• Competence in administrative duties.
• Drive and ambition to learn and develop.

Responsibilities

• Maximise member and guest experiences in the club.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards.

Skills

Customer Service

Teamwork

Flexibility

Sales Focus

Job description

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Here is the refined version:

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder of the club, covering shifts as needed.
• Maintain a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor activities.
• Experience the products and services on offer.
• Ensure the cleanliness of the facilities consistently exceeds expectations by actively maintaining the club's upkeep with team support.
• Drive secondary spend KPI targets.
• Handle member complaints competently and inform the relevant manager.

Qualifications

Must possess:

• An outgoing personality with a positive mindset.
• Competence in all administrative duties.
• Drive and ambition with a desire to learn and develop specific to the role.
• Willingness to participate in learning and development opportunities.
• Ability to perform operational key holder duties as required.
• A passion for fitness, administration, and customer service.
• Flexibility to work shifts and support the team as needed.
• Target focus to support sales and retention goals.

Additional Information

For more about our brand, visit our LinkedIn page.

At Frasers Group, we embrace principles that define us:

• Think without limits: Think fast, fearlessly, and lead the team.
• Own it and back yourself: Own your role, the basics, and the results.
• Be relevant: To our people, partners, and the planet.