Service Desk Technician

ZipRecruiter; Bournemouth; On-site; Full time

Job summary

A leading company in Bournemouth is seeking a 1st Line Support Technician for an immediate start. This role is perfect for those passionate about technology and looking to enter the IT field. You'll handle IT incidents, support various technologies, and ensure high-quality customer service in a fast-paced environment. This position offers 39 hours per week on-site, with potential for extension or a permanent role.

Qualifications

• Passion for technology and helping others.
• Ability to manage calls and triage effectively.

Responsibilities

• Logging IT incidents and service requests efficiently.
• Performing remote troubleshooting with diagnostic techniques.
• Maintaining excellent communication with users.

Skills

Communication

Troubleshooting

Customer Service

Tools

Microsoft Dynamics

Office 365

Job description

Job Description

1st Line Support, Help Desk, IT Support Technician

IMMEDIATE START

£13.19ph – 39 hours per week
Bournemouth - on site 5 days per week (NON-NEGOTIABLE)
2 months – with the possibility of extensions or a permanent role for the right candidate

Are you passionate about technology and enjoy helping others? Are you seeking an entry point into IT? Do you thrive in a fast-paced environment with new challenges daily? If yes, this could be the perfect opportunity for you!

The role involves:

• Logging IT incidents and service requests efficiently using a ticket system.
• Managing calls to a high standard, including greeting, proper triage, and explaining next steps.
• Performing remote troubleshooting with diagnostic techniques and ensuring high-quality triage of calls.
• Supporting various technologies such as Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
• Escalating major incidents promptly to IT management, providing detailed incident information and impact assessment.
• Maintaining excellent communication skills and a strong desire to assist others.