Receptionist

P Louise; Stockport; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player seeks a dynamic Front of House Receptionist to join their vibrant team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about providing exceptional customer service. You'll be the welcoming face of the Academy, managing inquiries, coordinating bookings, and supporting a creative team. With opportunities for growth and a fun, collaborative atmosphere, this position offers a chance to be part of a movement that empowers aspiring artists and delivers world-class beauty experiences. If you're organized, friendly, and ready to make a difference, we want to hear from you!

Benefits

Free on-site parking

Access to company events

Free on-site gym

Store discount

‘Moody Monday’s’ treats

Qualifications

• Exceptional communication and interpersonal skills required.
• Previous experience in reception or customer service preferred.

Responsibilities

• Welcome visitors and manage customer inquiries professionally.
• Coordinate appointments and maintain front desk organisation.

Skills

Communication Skills

Interpersonal Skills

Organisational Skills

Time Management

Customer Service

Basic Computer Skills

Tools

Microsoft Office

Booking Systems

Job description

About Us

At P. Louise, we’re more than just a makeup brand – we’re a movement. From empowering aspiring artists at our renowned Makeup Academy to delivering world-class beauty products and unforgettable events, everything we do is built around creativity, community, and confidence.

We’re currently looking for a dynamic and organised Front of House Receptionist . If you’re passionate about people, love solving problems, and thrive in a fast-paced environment – we’d love to hear from you.

Key Responsibilities

• Meet and Greet: Be the first friendly face that welcomes all visitors, students, and guests to the Academy and Empire.
• Customer & Student Support: Assist with resolving student account queries, providing accurate information and a helpful attitude at all times.
• Communication Handling: Manage inbound calls and emails, responding to general enquiries and Makeup Academy-specific questions in a timely and professional manner.
• Customer Service Support: Provide additional support to the customer service team during peak periods to help maintain a high standard of service.
• Appointment & Booking Coordination: Assist in organising and confirming birthday party bookings, makeup appointments, and other client services.
• General Administration: Maintain front desk organisation, support with daily admin tasks, and keep reception areas tidy and welcoming.
• Event Support: Assist the events and marketing team with event prep and on-the-day support as required.

What We’re Looking For

• Exceptional communication and interpersonal skills
• A confident, friendly, and professional manner
• Strong organisational and time management abilities
• Previous experience in a reception, admin, or customer service role (preferred)
• Ability to multitask and stay calm under pressure
• Basic computer skills (email, booking systems, Microsoft Office or similar)

Benefits:

• Collaborative and creative working environment.
• A fun and supportive work environment where creativity thrives.
• Opportunities for growth and professional development
• Competitive compensation and benefits
• Work with a team that shares your passion
• Free on-site parking
• Access to company events
• Free on-site gym
• Store discount
• ‘Moody Monday’s’- a staff treat every Monday