Welcome Host (Seasonal)

TN United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in visitor attractions seeks a Guest Experience Assistant for the London Cable Car. The role focuses on delivering exceptional customer service, driving sales, and ensuring guest satisfaction. Candidates should possess strong numerical skills, First Aid certification, and a proactive approach to challenges. Flexible working hours across 5 days a week are offered.

Benefits

Flexible working options

Support for applicants with disabilities

Qualifications

• Strong numerical and reporting skills.
• Cash handling experience is desirable.
• Ability to manage and maintain quality and productivity.

Responsibilities

• Deliver the highest standards of service for all guests.
• Maximise sales targets by promoting tickets and packages.
• Assist the Guest Experience Manager with paperwork and supplies.

Skills

Numerical skills

Sales delivery

Proactive communication

Health and safety awareness

Customer service

Education

First Aid certification

Experience in a similar visitor attraction role

Job description

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Responsibilities

1. Deliver the highest standards of service for all guests, ensuring visitors are greeted warmly and feel welcome.
2. Enhance the IFS Cloud Cable Car Experience with a friendly, professional attitude capable of interacting with guests and visitors of all ages.
3. Support site management with health & safety issues, queue management, emergency incident plans, First Aid, and Fire Marshalling.
4. Participate actively in all areas of the IFS Cloud Cable Car Terminals managed by the Front of House team, including entrance, gate-line, platform, ticket office, and external locations.
5. Maximise sales targets by promoting Value for Money tickets and packages such as round trips, River joint tickets, VIP fast track, retail, and new offerings.
6. Address guest complaints promptly with a can-do attitude to ensure satisfaction.
7. Aim for a 5-star customer service level, targeting a Customer Satisfaction Survey score of 98%+.
8. Provide accurate information regarding fare pricing, local transport links, and nearby attractions.
9. Maintain high personal presentation standards and adhere to uniform policies.
10. Handle cash confidently and accurately, following financial procedures and till reconciliation policies.
11. Attend training sessions to update knowledge and understand policies and procedures.
12. Assist the Guest Experience Manager with paperwork, stationery, ticket supplies, safe counts, and financial checks.
13. Support the Group Bookings Department by verifying daily group arrivals, preparing boarding passes, and marketing materials.
14. Assist in the Cable Car Experience café, Virtual Reality, Teddy Mountain as needed.

Minimum Requirements

1. Strong numerical and reporting skills.
2. Understanding of how to drive sales and deliver a positive guest experience.
3. Systematic, methodical, and orderly work approach.
4. Proactive communication of problems and challenges.
5. Health, safety, and wellbeing awareness.
6. Cash handling experience (desirable).
7. Ability to manage and maintain quality and productivity.
8. Respectful treatment of everyone as a ‘guest’, including colleagues.
9. Willingness to learn and share knowledge.
10. Experience in a similar visitor attraction role.
11. First Aid certification.

About the Location

London Cable Car, North Greenwich.

Working Pattern

5 days out of 7, with shifts from 06:30 to 00:00, varying by day.

Our Commitment

FirstGroup is committed to inclusivity and diversity, providing equal opportunities for all candidates. We value differences and promote a supportive environment. We also offer flexible working options and support for applicants with disabilities or neurodivergent conditions.