Prisoner Custody Officer

Serco Limited; Cambridgeshire and Peterborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Serco as a Prisoner Custody Officer in a rewarding role where you ensure the safety and wellbeing of detainees during court proceedings. This position offers a competitive salary, various benefits, and comprehensive training, with no prior experience required. Be part of a dedicated team that values diversity and inclusion while making a positive impact in the community.

Benefits

Pension scheme (matched up to 6%)

Life insurance

20 days annual leave (rising to 25 after 7 years)

Health and wellbeing benefits

Discounts on attractions and retail

Qualifications

• Valid driver's license preferred.
• Commitment to making a difference is key.
• Interest in criminology or psychology is beneficial.

Responsibilities

• Escorting defendants within court premises and ensuring security.
• Monitoring detainees during court sessions.
• Responding to emergencies and ensuring court security.

Skills

Communication skills

Physical fitness

Responsible attitude

Job description

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS)

Joining PECS as a Prisoner Custody Officer is more than just a job; it's an opportunity to be part of a dedicated team where your work makes a difference daily. We offer a rewarding career with benefits including:

• Base Salary of £22,502 (35 hours per week)
• Annual salary increments based on continuous training and development, with increases in years 2, 3, and 4
• Pension scheme (matched up to 6%), life insurance, 20 days annual leave (rising to 25 after 7 years' service), Bank Holidays
• Health and wellbeing benefits such as Employee Assistance Programme, MIND, healthcare, dental plans
• Discounts on attractions, mobile phones, cinema, retail, and hospitality
• A supportive culture promoting diversity and inclusion

Our operations run 24/6 with various shifts, including early and late. Flexibility and different working arrangements are available, with a rota provided 12 weeks in advance. Part-time roles for day shifts are considered, with full-time attendance during initial training.

About the Role

As a PCO at court, you'll work in a team to ensure the safe escort and custody of detainees, focusing on their wellbeing. Responsibilities include:

• Escorting defendants within court premises, including to and from courtrooms and cells, ensuring security and safety
• Monitoring detainees during court sessions to prevent risks
• Handling sensitive information with confidentiality and professionalism
• Providing for detainees' food, drink, and health needs
• Responding to emergencies and ensuring court security
• Completing accurate paperwork and working with court staff and law enforcement

Requirements

No prior experience is necessary; commitment to making a difference is key. Training will be provided. A valid driver's license, good communication skills, physical fitness, and a responsible attitude are preferred. An interest in criminology or psychology is beneficial.

Assessment Process

Includes online assessment, eligibility briefing, virtual competency interview, role-play, and written exercise.

Additional Information

Employment is subject to enhanced criminal background checks and references. We support diversity and inclusion, offering reasonable adjustments and flexible working options.

About Serco

Serco delivers public services worldwide, emphasizing innovation and community impact. We promote diversity through Employee Networks and are committed to fair employment practices.

Application

Apply promptly via the application button. For assistance or to discuss adjustments, contact 0345 010 4000. We support fair access for all applicants, including those with unspent criminal convictions, under the 'Ban the Box' initiative.