Prisoner Custody Officer

Serco; Huntingdon; On-site; GBP 24,000; Full time

Job summary

Join a forward-thinking organization as a Prisoner Custody Officer, where your role is crucial in ensuring the safety and security of the justice system. This position offers a unique opportunity to work within a dedicated team, providing essential escorting and custody services. You will be responsible for monitoring detainees' wellbeing while maintaining confidentiality and discretion. With a focus on diversity and inclusion, the company supports your professional growth through continuous training and development opportunities. If you are committed to making a difference and thrive in a dynamic environment, this role is perfect for you.

Benefits

Pension (matched up to 6%)

Life insurance

20 days annual leave (rising to 25 after 7 years)

Employee Assistance Programme

Health and Dental Plans

Discounts on various services and attractions

Continuous training and development opportunities

Qualifications

• Commitment to making a difference and ability to work as part of a team.
• Training will be provided for all necessary skills.

Responsibilities

• Escort defendants to and from courtrooms and cells.
• Monitor and supervise detainees during court sessions.
• Ensure safety and security of the court environment.

Skills

Good written and verbal communication skills

Responsibility

Vigilance

Professionalism

Education

Valid driver's license

Job description

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Location: Huntingdon Law Courts

Salary: £23,402 per annum

Contract Type: Full Time

Permanent roles offering job stability & security

Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:

• Base Salary of £23,402 (35hrs pw).
• Continuous training & development opportunities, with annual salary increments (year 2 - £23,984 / year 3 - £24,436 / year 4 - £24,890).
• Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
• Employee Assistance Programme, MIND, Simply Health Care, and Dental Plans.
• Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail, and Hospitality discounts.
• A supportive team & culture focused on diversity and inclusion.

We are operational 24/6, covering various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with varying working arrangements & additional hours. A rota (provided 12 weeks in advance) allows you flexibility for meaningful time off.

About the Role:

As a PCO, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on their physical and mental wellbeing. Key duties include:

• Escorting defendants to and from courtrooms, cells, and other areas within the court.
• Monitoring and supervising detainees during court sessions.
• Maintaining discretion and confidentiality regarding sensitive information.
• Ensuring detainees have access to food and drink.
• Monitoring the mental and physical health of detainees.
• Ensuring safety and security of the court environment.
• Completing necessary paperwork and data entry accurately.
• Collaborating with court staff, law enforcement, and legal professionals.

What you need to do the job!

Our PCOs come with diverse experiences; what matters is your commitment to making a difference. Training will be provided. Ideally, you’ll have a valid driver's license, be reasonably fit, and possess good written and verbal communication skills. This role requires responsibility, vigilance, and professionalism.

Our Assessment Process:

Briefing call to assess eligibility -> Competency-based Virtual Interview -> short role-play and written exercise.

Additional Information:

All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers are subject to Ministry of Justice Enhanced Level 2 checks and satisfactory references.

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Candidates must meet the below minimum eligibility criteria:

• At least two years remaining on your current visa.
• Lived in the UK for at least one year.

#PECS

About Serco
At Serco, we value the work we do and the people who do it. We are a team of 50,000 delivering essential public services worldwide. Join us for access to Global Employee Networks focused on diversity and inclusion.

Apply
Please click on the apply button to complete your application. Apply promptly as closing dates may be brought forward due to high application volumes.

At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. For assistance with your application, please contact j&[e-mail].