Quality Improvement Lead

NHS; Kingston upon Thames; On-site; GBP 59,000 - 67,000; Full time

Job summary

An established healthcare provider is seeking a Quality Improvement Lead to enhance service delivery across Kingston Hospital and Richmond Community Services. This role involves coaching teams, leading quality improvement initiatives, and implementing effective management systems. The ideal candidate will possess strong analytical skills and a passion for continuous improvement. You'll have the opportunity to work collaboratively across various departments, making a meaningful impact on healthcare quality. Join a dynamic team dedicated to excellence in patient care and operational efficiency, where your contributions will help shape the future of healthcare services.

Qualifications

• Experience in change and improvement projects/programmes.
• Evidence of significant continuing professional development in quality improvement.

Responsibilities

• Lead QI training for staff at all levels, facilitating workshops.
• Provide leadership and support for improvement initiatives.

Skills

Microsoft Office Suite

Quality Improvement Methodologies

Coaching and Mentoring

Data Analysis

Facilitation Skills

Negotiation Skills

Education

Master's Degree or Equivalent Experience

Lean Green Belt Certification

Formal Coaching Qualification

Tools

MS Teams

MS Word

MS Excel

MS PowerPoint

Job description

Job summary

The Quality Improvement Lead will play a key role in three main areas of support that the Improvement Team provides to Kingston Hospital and Richmond Community Services.

• Coaching individuals and teams to embed continuous improvement in their daily work
• Providing expert support for priority improvement programmes that may span multiple service areas or organisations
• Supporting the further development and implementation of our quality improvement strategy.

We are looking for someone with the technical skills, relational abilities and positive attitude to help us achieve our vision for improvement.

Main duties of the job

Main duties of the job will include:

• Contribute to the ongoing development and delivery of our QI training and coaching programme
• Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross-Trust quality priorities
• Provide leadership, facilitation and specialist support to front line teams and leaders to help implement continuous improvement and quality management systems
• Work collaboratively across the Transformation, Strategy and Improvement directorate, ensuring quality improvement is a golden thread through everything we do

About us

This is a rare opportunity to join our dynamic, experienced and successful QI team. As an integrated part of our Strategy and Improvement directorate, you'll have the chance to work across a wide range of fascinating and high priority programmes covering both acute and community healthcare. From coaching front-line teams in continuous improvement methods to supporting large-scale and transformational improvement collaboratives, this role will be both challenging and uniquely rewarding.

Details Date posted

07 May 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£59,490 to £66,239 a year pa pr incl HCAS (outer)

Contract

Permanent

Working pattern

Full-time

Reference number

396-NN-A&C-7170567-DK

Job locations

Kingston Hospital NHS FT

Galsworthy Road

Kingston upon Thames

KT2 7QB

Job description Job responsibilities

Training and Coaching

• Contribute to the ongoing development of our QI capability development programme designing training presentations, workshop activities and coaching programmes

• Lead group training in QI methods for staff at all levels of the organisations, providing facilitation for both face-to-face and virtual workshops

• Build improvement capability through individual and team mentoring, coaching and development sessions.

Expert support to improvement programmes

• Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross Trust quality priorities.

• Provide leadership, facilitation and specialist support to teams undertaking improvement projects, using recognised QI methodology to maximise motivation, engagement, impact and learning.

• Devise and implement methods for collecting, analysing and translating complex data into reports and presentations that meet the specification of the end user/client.

• Use data to present evidence and make informed recommendations for improvement to a range of audiences including clinical staff, managers, directors, partner organisations and service users. Use data-driven presentations to provide insight and evaluate improvement initiatives.

Embedding improvement into management systems

• Provide leadership, facilitation and specialist support to front line teams and leaders to help implement continuous improvement and quality management systems.

• Coach leaders and teams to engage front line staff in identifying and delivering improvements

• Develop and maintain key relationships with clinical and operational leads in designated services, acting as a trusted advisor in relation to continuous improvement systems

****Please refer to the job description for more information****

Job description Job responsibilities

Training and Coaching

• Contribute to the ongoing development of our QI capability development programme designing training presentations, workshop activities and coaching programmes

• Lead group training in QI methods for staff at all levels of the organisations, providing facilitation for both face-to-face and virtual workshops

• Build improvement capability through individual and team mentoring, coaching and development sessions.

Expert support to improvement programmes

• Act as the QI Lead for priority improvement initiatives including transformational improvement programmes and cross Trust quality priorities.

• Provide leadership, facilitation and specialist support to teams undertaking improvement projects, using recognised QI methodology to maximise motivation, engagement, impact and learning.

• Devise and implement methods for collecting, analysing and translating complex data into reports and presentations that meet the specification of the end user/client.

• Use data to present evidence and make informed recommendations for improvement to a range of audiences including clinical staff, managers, directors, partner organisations and service users. Use data-driven presentations to provide insight and evaluate improvement initiatives.

Embedding improvement into management systems

• Provide leadership, facilitation and specialist support to front line teams and leaders to help implement continuous improvement and quality management systems.

• Coach leaders and teams to engage front line staff in identifying and delivering improvements

• Develop and maintain key relationships with clinical and operational leads in designated services, acting as a trusted advisor in relation to continuous improvement systems

****Please refer to the job description for more information****

Person Specification Qualifications Essential

• Educated to Master's Level or ability to demonstrate equivalent level of experience
• Evidence of significant continuing professional development in quality improvement

Desirable

• Formal quality improvement qualification (e.g. Lean green belt certification, IHI Improvement Coach)
• Formal coaching qualification

Skills Essential

• Highly proficient in the use of Microsoft products including MS Teams, Word, Excel and PowerPoint
• Ability to produce accessible and concise written reports and summarise complex concepts with clarity

Experience Essential

• Experience of change and improvement projects/programmes
• Providing specialist QI support and advice
• Experience of developing training materials, delivering training and facilitating workshops and events
• Experience of multi-stakeholder engagement in collaborative initiatives

Desirable

• Experience of implementing Lean or a similar recognised improvement approach in a service industry
• Experience of coaching individuals and teams for improvement

Knowledge Essential

• Expert and broad knowledge of improvement principles and methods
• Knowledge and understanding of the challenges facing health and social care systems

Desirable

• Knowledge of front-line NHS service delivery, NHS structures and processes

Skills Essential

• Well-developed influencing, negotiation and conflict resolution skills
• Advanced analytical skills including defining, analysing and reporting on measures of performance and improvement
• Facilitation and presentation skills
• Flexibility, adaptability and initiative

Desirable

• Advanced technical skills in specific analytical or quality improvement methods

Person Specification Qualifications Essential

• Educated to Master's Level or ability to demonstrate equivalent level of experience
• Evidence of significant continuing professional development in quality improvement

Desirable

• Formal quality improvement qualification (e.g. Lean green belt certification, IHI Improvement Coach)
• Formal coaching qualification

Skills Essential

• Highly proficient in the use of Microsoft products including MS Teams, Word, Excel and PowerPoint
• Ability to produce accessible and concise written reports and summarise complex concepts with clarity

Experience Essential

• Experience of change and improvement projects/programmes
• Providing specialist QI support and advice
• Experience of developing training materials, delivering training and facilitating workshops and events
• Experience of multi-stakeholder engagement in collaborative initiatives

Desirable

• Experience of implementing Lean or a similar recognised improvement approach in a service industry
• Experience of coaching individuals and teams for improvement

Knowledge Essential

• Expert and broad knowledge of improvement principles and methods
• Knowledge and understanding of the challenges facing health and social care systems

Desirable

• Knowledge of front-line NHS service delivery, NHS structures and processes

Skills Essential

• Well-developed influencing, negotiation and conflict resolution skills
• Advanced analytical skills including defining, analysing and reporting on measures of performance and improvement
• Facilitation and presentation skills
• Flexibility, adaptability and initiative

Desirable

• Advanced technical skills in specific analytical or quality improvement methods

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS FT

Galsworthy Road

Kingston upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Kingston and Richmond NHS Foundation Trust

Address

Kingston Hospital NHS FT

Galsworthy Road

Kingston upon Thames

KT2 7QB

Employer's website

https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)