Head of Quality Improvement and Assurance

ASOS; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Head of Quality Improvement and Assurance to lead their quality strategy in fashion. This role involves defining standards, overseeing QA processes, and leveraging data insights to enhance product quality and customer satisfaction. You will build a strong team, drive initiatives, and collaborate with stakeholders to ensure best-in-class quality across materials and construction. Join a dynamic environment that values creativity and personal development, where your leadership will make a significant impact on the quality of products enjoyed by millions.

Benefits

Employee discount

Personal development opportunities

Employee sample sales

Access to LinkedIn learning materials

25 days paid annual leave

Discretionary bonus scheme

Private medical care scheme

Flexible benefits allowance

Qualifications

• Significant experience in fashion quality assurance and improvement.
• Proficient in QA automation and compliance monitoring.

Responsibilities

• Define quality benchmarks and lead QA processes for supplier audits.
• Implement data-driven monitoring and motivate the Quality Assurance team.

Skills

Leadership in Quality Assurance

Garment Construction Expertise

Supplier Management

QA Automation

Stakeholder Management

Data-Driven Decision Making

Excellent Communication Skills

Tools

Real-Time Monitoring Tools

Job description

Company Description

We're ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly, we're interested in how we can bring the best out of you.

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Job Description

As part of the Sourcing and Technical leadership team, the Head of Quality Improvement and Assurance will drive end-to-end quality strategy, ensuring best-in-class standards in materials, fit, construction, and supplier compliance. They will oversee QA processes, defect prevention, return rate reduction, and supplier incentives for consistent high-quality output, leveraging data-driven insights to enhance product durability and customer satisfaction.

You will...

1. Define and enforce quality & fit benchmarks aligned with industry leaders
2. Lead QA & QC processes (supplier audits, batch testing, real-time defect tracking)
3. Oversee fabric & garment testing, pre-shipment inspections, and lab compliance
4. Develop supplier incentives for quality consistency and accountability
5. Improve speed-to-market while maintaining quality standards
6. Implement data-driven monitoring and AI-powered defect detection
7. Track KPIs: defect rates, first-pass approval rates, return reasons, and supplier compliance
8. Lead and build a strong Quality Improvement and Assurance team, providing clear direction and development to the team and encouraging collaborative ways of working
9. Motivate and engage the team through recognition and regular feedback
10. Lead and drive business-wide initiatives and projects, positively influencing and championing change
11. Build and leverage relationships with a network of appropriate internal and external stakeholders to deliver and evolve strategy.

Qualifications

About You

1. A confident leader with significant industry experience in fashion quality assurance & improvement
2. Expertise in garment construction, fabric, fit, and supplier management
3. Strong background in QA automation, compliance, and real-time monitoring tools
4. Data-driven, proactive, and collaborative across buying, design, and logistics
5. Excellent communication, stakeholder management, and influencing skills
6. An effective and inclusive management style, role modeling positive behaviours and providing the team with clear direction and development

Additional Information

What's in it for you?

1. Employee discount (hello ASOS discount!)
2. ASOS Develops (personal development opportunities across the business)
3. Employee sample sales
4. Access to a huge range of LinkedIn learning materials
5. 25 days paid annual leave + an extra celebration day for a special moment
6. Discretionary bonus scheme
7. Private medical care scheme
8. Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits

Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.