Customer Service Advisor (Northallerton)

JR United Kingdom; York; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Payment Support Team in Darlington. This full-time role offers a competitive starting salary with opportunities for growth and development. You will assist customers facing challenges, providing them with the support they need. With a focus on flexibility, the position allows for scheduled breaks and occasional remote work. Enjoy a range of benefits including private healthcare, generous family leave, and a supportive team culture. If you have the life experience and skills to make a difference, this is the perfect opportunity for you.

Benefits

Online GP access

Paid carer’s leave

Family Leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• Experience in customer service or related fields.
• Ability to handle challenging situations with resilience.

Responsibilities

• Support customers with billing queries and payment issues.
• Provide personal and excellent service during difficult times.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Social network you want to login/join with:

Customer Service Advisor (Northallerton), York

Client:

EE

Location:

Northallerton, York

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm, so no late evening shifts and only one weekend in three!

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills built up from years of building relationships. If so, you have the transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in Darlington to support and guide customers during difficult times. Whether helping with billing queries, assisting those behind on payments, or other needs, with training provided, you will be the expert they need. Every interaction aims to deliver a personal and excellent service.

We recognize that life is always changing, and EE roles are designed with flexibility. We support your success by allowing you to schedule breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends.
• Family Leave with 18 weeks full pay and 8 weeks half pay in the first year, for all parents.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth within EE.
• Season Ticket Travel Loan to fund your commute.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental insurance for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?