Customer Service Representative - Uncapped Commission (Northallerton)

JR United Kingdom; Northallerton; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative in Northallerton, where your communication skills can shine! This role offers a competitive salary with uncapped commission, flexible working options, and a supportive team culture. You'll engage with customers over the phone, helping them enhance their digital experiences while enjoying a range of perks including online GP access, generous family leave, and career development opportunities. If you're ready to make a difference in people's lives and grow your career, this is the perfect opportunity for you!

Benefits

Online GP Access

Paid Carer's Leave

Family Leave

Discounts on EE & BT Products

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident communicator with a passion for helping others.
• Ability to build relationships and understand customer needs.

Responsibilities

• Engage with customers to enhance their digital lives.
• Provide information on products and services without hard selling.

Skills

Communication Skills

Relationship Building

Negotiation Skills

Job description

Job Title: Customer Service Representative - Uncapped Commission (Northallerton)

Client: EE

Location: Northallerton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Darlington?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill, or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave, offering 18 weeks of full pay and 8 weeks of half pay in the first year, regardless of how you choose to grow your family.
• Huge discounts on EE & BT products, including your Mobile and Broadband – saving hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and will support you in achieving your career goals.
• Season Ticket Travel Loan – Providing funds upfront for your commute, making a real difference.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?